OVERVIEW: Gallaudet University, federally chartered in 1864, is a bilingual, diverse, multicultural institution of higher education that ensures the intellectual and professional advancement of Deaf and hard of hearing individuals through American Sign Language and English. Gallaudet maintains a proud tradition of research and scholarly activity and prepares its graduates for career opportunities in a highly competitive, technological, and rapidly changing world.
Job Title: Clinical Office Manager
Worker Type: Regular
Pay Type: Hourly
Exempt Status: No
Compensation Grade (Track/Level): S3
Hiring Range (Commensurate with experience and qualifications): $26.61-$35.45
Salary Ranges (All Compensation Grades): Gallaudet University
Supervisory Organization (Department): Gallaudet Allied Health Services
Summary: Reporting to the Director of Allied Health Services, the Clinical Office Manager oversees and coordinates the daily operations of the clinical site, ensuring a smooth, positive and patient focused environment.
Job Description: - Manages and performs the functions of registration, financial counseling, telephone answering, patient billing activities, scheduling of staff, supervising and performance management of clinic staff, clinic staff time and attendance reporting, coordinating meetings and ensuring staff adhere to the policies and procedures of the organization.
- Leads the clinic and staff in initiatives and requirements meet all qualifications as a Patient Centered Clinic.
- Assumes the responsibility for training and orienting new clinic staff to the policies, procedures, Standards of Conduct and clinic operations.
- Works cooperatively and respectfully with the Providers of the clinic, including providing timely organizational information as well as seeking their input in clinic changes and staffing.
- Ensures clinic billing processes are accurately and thoroughly monitored and performed, receipts and adjustments are accurate and completed timely and daily.
- Assumes the responsibility for oversight of patient demographics, insurance eligibility, and verification related to patient accounts.
- Adheres to the GUAHS Billing Coding Department policy and procedure in effect.
- Works cooperatively with the assigned Certified Coders of the billing company and answers patient financial questions and acts as liaison between patient and billing Department.
- Assist patients with financial inquiries and act as liaison between patient and billing department.
- Ensures staff at site are fully trained in billing processes and are up to date with changes identified by the billing department.
- Establishes processes to ensure as many appointments as possible are being utilized and billed at the site.
- Uses critical thinking skills and sound judgment, resolves patient, employee and clinic issues and communicates with appropriate management and/or Executive Leadership.
- Assumes the responsibility for clinic personnel management to include hiring, evaluating performance and performance coaching and counseling.
- Communicates with the Director and Human Resources regarding severe performance issues, recommendations of termination.
- Coordinates with the Director and Human Resources to ensure sufficient staffing of the clinic.
- Ensures all records, reports, logs, minutes and documentation are kept current and in compliance with any regulatory and company policies and procedures.
- Acts as the organization's representative with patients using knowledge, listening and critical thinking skills to address patients' questions and concerns.
- Orders all supplies and equipment necessary for the efficient operation of the clinic.
- Attends and actively participates in meetings as assigned by the leadership team.
- Provides current information on organizational initiatives and changes through regular staff meetings.
- Engages in studies and investigations related to improving delivery of services and recommends changes in the systems that would result in a more effective and efficient operation.
- Monitors the clinic and staff to ensure that it remains safe, secure and well-maintained.
- Models professionalism by example through adherence to Gallaudet University's policies and procedures
- Demonstrates positive customer services and ensures clinic staff meet those standards including interpersonal communication and professional conduct expectations.
- Identifies needs and provides opportunities for staff to acquire and maintain knowledge through informal training and development programs geared towards patient relations areas.
- Leads and supervises clinic staff regarding regulatory standards and requirements with compliance in all clinical areas.
- Coordinates administrative requests and needs with the Director.
- Monitors and controls department costs to maintain expenditures within allocations.
- Sets the tone of the clinic environment through ensuring positive patient relations, working positively and supportively with all departments and employees of the organization, providing timely and accurate organizational information and supporting the Mission, Vision and Values of Gallaudet University.
- Establishes and maintains a positive and supportive working relationship with co-workers and supervisors.
- Demonstrates a genuine commitment to belonging in the workplace and participates in activities and workshops to foster continuous learning.
- Serves as a mandatory reporter under Title IX; and commits to completing Title IX training and other compliance requirements on an annual basis.
- Prioritizes safety in the workplace as a collective responsibility for the well-being of employees and fosters a culture of safety that is integral to our success, including strict adherence to safety procedures and protocols, as well as promptly reporting any safety hazards or incidents.
- Performs related and other duties as needed.
Required Qualifications:
- Bachelor's degree.
- A minimum of two years of experience with customer services, office administration, or a related field.
Preferred Qualifications:
- Ability to communicate in American Sign Language.
Knowledge, Skills, And Abilities:
- Strong ability to resolve problems and execute solutions.
- Strong skills with conflict management and de-escalation techniques.
- Strong written and oral communication skills.
- Strong ability to make sound decisions when faced with multi-faceted problems.
- Demonstrated ability to work with and across University departments, outside constituents and groups.
Additional Position Details:
- This is a revenue-funded position.
- The incumbent may use "Clinicial Office Manager" as a business title. However, internally, the incumbent remains as "Senior Client Services Specialist" in accordance with the University's career framework.
- If the incumbent has no knowledge of American Sign Language, the incumbent is expected to achieve an ASLPI score of 1 plus within two years of employment. If the incumbent is hired with some knowledge of American Sign Language, the incumbent is expected to achieve an ASLPI score of 2 within two years of employment. The supervisor must ensure that the incumbent receives the necessary support to meet this goal.
Other Important Information:
- The successful candidate will undergo a background check that must be cleared prior to working at Gallaudet University.
Current Employees (Regular Status and Extended Temporary) Please use the link below or the "Find Jobs" report directly within Workday.
$9925/9925$1780.htmld
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Gallaudet University is an equal opportunity employer/educational institution and does not discriminate on the basis of race, sex, national origin, religion, age, hearing status, disability, genetic information, covered veteran status, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, political affiliation, source of income, place of business or residence, pregnancy, childbirth, or any other unlawful basis. This policy is in compliance with Title VII of the Civil Rights Act, the Americans with Disabilities Act, the Rehabilitation Act, the Age Discrimination in Employment Act, the District of Columbia Human Rights Act, and other applicable laws and applies to all procedures affecting applicants and employees including, but not necessarily limited to: recruitment, hiring, placement, promotion, transfer, reassignment, reappointment, tenure, demotion, selection for training, layoff, furlough, and termination, compensation, and all other conditions or privileges of employment.