About JD Advising:
Based in Michigan, JD Advising is a prelaw, law school, and bar exam preparatory company helping students nationwide. We provide high-quality, personalized preparation at every stage of a student's law school career. Whether a student's goal is to get into their dream school or pass the bar exam on their first try, JD Advising can help. Our goal is to be there for the student from the beginning of their law school career all the way to the end.
Job Description
- Job Title: Client Support Specialist
- Location: Lathrup Village, Michigan
- Work model: Hybrid
- Reports to: Director of Business Operations
Job Summary:
We are seeking a dedicated and dynamic Client Support Specialist to join our team and provide exceptional service to law students navigating their academic and professional journeys. This role is pivotal in supporting our clients through personalized guidance, administrative assistance, and community engagement.
The ideal candidate will excel in communication, organization, and relationship-building, ensuring every client receives an outstanding experience. With a strong interest in legal education and a proactive approach to problem-solving, you will play a key role in facilitating client success and fostering a thriving community.
Client Support & Guidance:
- Provide tailored support to students navigating their law school journey.
- Handle client inquiries and troubleshoot issues with professionalism, providing prompt resolutions and maintaining exceptional service standards.
- Assist with email and phone communications, conducting callbacks as needed.
- Check in with current students, evaluate progress, and provide support as required.
Administrative Support:
- Maintain records of client interactions, requests and needs in CRM.
- Assist in scheduling consultations, exam prep. workshops, and other resources for clients.
- Track and compile student data to support our programs and services.
- Manage team calendars, schedule meetings, and coordinate post-event communications.
Community Engagement:
- Monitor social media and online presence, responding to inquiries and engaging with our community.
- Conduct outreach to leads, past clients, and potential new clients.
Client Onboarding:
- Coordinate and facilitate client fulfillment, including scheduling, communication, and ensuring a smooth onboarding process
Continuous Learning:
- Attend webinars, info sessions, and live events to assist clients and represent our company.
What We're Looking For:
- Minimum of 5 years of client service experience in a fast-paced environment
- Bachelor's Degree in any discipline is preferred but not required
- Experience with CRM or support ticketing systems
- Adaptability, resourcefulness, and a proactive approach to problem-solving
- Excellent communication skills, both written and verbal
- High level of professionalism and integrity
- Exceptional organizational and time management skills, with the ability to prioritize tasks and meet deadlines
- Ability to work independently and as part of a team
- Excellent interpersonal skills, with the ability to build relationships and work effectively with individuals at all levels
- Familiarity with law school admission requirements, bar exam process, or legal education is considered a significant advantage
- Occasional evenings and weekend hours to accommodate client needs during peak times (i.e. bar exam cycles, law school admission deadlines)
What You'll Get:
- Competitive compensation
- Comprehensive benefits package including health, dental, vision, and retirement savings plan with employer contribution.
- Paid time off and holidays.
- Excellent opportunities for professional growth, career advancement, and leadership opportunities within our rapidly expanding client support team.
- Opportunity for hybrid/remote work once fully trained.
If you are passionate about delivering exceptional service, thrive in a fast-paced environment, and have a knack for managing details while building meaningful connections, we'd love to hear from you.
JD Advising is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all applicants and employees. A core value is creating an inclusive and professional environment where employees feel comfortable, safe, and free from inappropriate and disrespectful conduct. JD Advising does not discriminate against or tolerate harassment by anyone based on race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law.
Warning: Be vigilant against fraudulent job postings. Do not provide personal information to any contact claiming to be from JD Advising unless you have already been in contact with them through the interview process and verified their legitimacy through this established channel. JD Advising will never ask you to pay a fee to apply for a position.