Client Support Specialist (Dispatcher) Location: West Allis, WI Full-Time Various Day Shifts (Between 7am-6pm) Competitive Pay + Outstanding Benefits Are you organized, detail-oriented, and love helping people? We're looking for a
Client Support Specialist (CCS) to join our growing team. In this role, you'll be the first point of contact for our customers - booking appointments, managing service calls, and dispatching technicians - all while keeping operations running smoothly.
What You'll Do:
- Answer incoming client calls and deliver top-tier customer service
- Schedule and dispatch technicians for service calls with efficiency and accuracy
- Coordinate permits with local municipalities
- Track technician progress and communicate arrival times to clients
- Debrief service calls and confirm payment collection
- Collaborate with purchasing and warehouse teams to coordinate part deliveries
- Use critical thinking to assign the best technician for each job
What We're Looking For:
- High school diploma or GED required; associate degree a plus
- Customer service, dispatching, or administrative experience preferred
- Strong communication and problem-solving skills
- Proficiency in Microsoft Office (Excel, Word, PowerPoint)
- Reliable, self-starter with a flexible, team-oriented attitude
- Bilingual is a plus, but not required
Benefits We Offer:
$0 Premium Employer-Paid Health, Dental & Vision Insurance 401(k) with Employer Match Employer-Paid Short-Term Disability & $25K Life Insurance 6 Paid Holidays + 13 PTO Days Supportive, team-first work culture Join a company that values your skills, supports your growth, and rewards your hard work. If you're ready to take the next step in your customer service career -
apply today.