Client Support Engineer

Job Description Job Description

IT solutions company located in the Western New York area (Buffalo) specializing in providing high-end information technology to clients across WNY and multiple states is currently hiring a Client Support Engineer. The candidate must meet the qualifications below. Must be professional, customer-focused, self-driven, and team-oriented-salary contingent on experience and competency.

Only candidates local to Western New York will be considered.

Level I - Client Support Engineer:

The candidate will possess the following:

• Helpdesk, on-site support, and remote end-user support
• Perform troubleshooting analysis of servers, workstations and associated systems.
• Monitor system performance and implements performance tuning, and break /fix.
• Implement software and network security, manage user accounts, permissions, email, anti-virus, anti-spam.
• Install, configure, and maintain hardware, systems, and software for networks.
• Knowledge of Networking: Switches, Basic Routers, Servers, Cables, Firewalls, LAN, WAN, TCP/IP, DNS

Requirements:

• High aptitude and keen on detail.
• Ability to diagnose and resolve basic technical issues.
• Customer focused, performance driven, high aptitude for technology.
• Must work well in a team environment.
• Understanding of desktop and intermediate server administration.
• Manage workflow, daily timesheets and calendar.
• Proven conscientious reporting of all issues and resolution for future reference and trouble tickets.
• Strong analytical capabilities and professional office skills required.
• Grow into a valued team member who learns and adapts quickly to challenges.
• Education: Associates Degree in Computer Science preferred but not required.
• Information Technology or 1+ years experience in a Client Support Engineer Role is a must.

Local-short-distance travel

A reliable automobile is a must. Expenses reimbursed

Job Type: Full-time

Salary: $35,000.00 - $45,000.00 per year

Benefits:

• 401k With Employer Match
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Compensation package:

• Holiday pay
• Overtime pay

Experience level:

• 1-2 years

Schedule:

• 8 hour shift
• Monday to Friday
• On-Call Rotation

Ability to commute:

• Buffalo, NY 14221: Reliably commute.

License/Certification:

• Driver's License (Required)

Work Location:

• Buffalo, NY 14221