Client Support Engineer

Benefits:

401(k)

401(k) matching

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

IT solutions company located in the Western New York area (Buffalo) specializing in providing high-end information technology to clients across WNY and multiple states is currently hiring a Client Support Engineer. The candidate must meet the qualifications below. Must be professional, customer-focused, self-driven, and team-oriented-salary contingent on experience and competency.

Only candidates local to Western New York will be considered.

Level I - Client Support Engineer:

The candidate will possess the following:

Helpdesk, on-site support, and remote end-user support

Perform troubleshooting analysis of servers, workstations and associated systems.

Monitor system performance and implements performance tuning, and break /fix.

Implement software and network security, manage user accounts, permissions, email, anti-virus, anti-spam.

Install, configure, and maintain hardware, systems, and software for networks.

Knowledge of Networking: Switches, Basic Routers, Servers, Cables, Firewalls, LAN, WAN, TCP/IP, DNS

Requirements:

High aptitude and keen on detail.

Ability to diagnose and resolve basic technical issues.

Customer focused, performance driven, high aptitude for technology.

Must work well in a team environment.

Understanding of desktop and intermediate server administration.

Manage workflow, daily timesheets and calendar.

Proven conscientious reporting of all issues and resolution for future reference and trouble tickets.

Strong analytical capabilities and professional office skills required.

Grow into a valued team member who learns and adapts quickly to challenges.

Education: Associates Degree in Computer Science preferred but not required.

Information Technology or 1+ years experience in a Client Support Engineer Role is a must.

Local-short-distance travel

A reliable automobile is a must. Expenses reimbursed

Job Type: Full-time

Salary: $35,000.00 - $45,000.00 per year

Benefits:

401k With Employer Match

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Compensation package:

Holiday pay

Overtime pay

Experience level:

1-2 years

Schedule:

8 hour shift

Monday to Friday

On-Call Rotation

Ability to commute:

Buffalo, NY 14221: Reliably commute.

License/Certification:

Driver's License (Required)

Work Location:

Buffalo, NY 14221

Flexible work from home options available.