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About the team and role Client Success Team The Client Success Team with Loqate, a GBG Solution, plays a critical role in driving customer satisfaction, retention, and growth across the Americas region. The team partners closely with clients to ensure successful onboarding, continued value realization, and long-term relationship management. With a focus on data quality and location intelligence solutions, they serve as strategic advisors to a diverse portfolio of enterprise and mid-market customers. The team collaborates cross-functionally to deliver a seamless client experience. Their work directly contributes to customer success metrics and the overall commercial growth of Loqate in the region.
Client Success Manager The CSM will serve as a trusted advisor to a portfolio of clients, ensuring they derive maximum value from Loqate's location intelligence and data quality solutions. Made up of key, enterprise, mid-market, and self-serve customers, our Client Success Manager will be responsible for building out processes to uncover growth opportunities and provide the highest level of customer service. Key responsibilities include onboarding new clients, managing ongoing relationships, identifying opportunities for account expansion, and collaborating closely with Sales, Product, and Technical teams to deliver a seamless customer experience. CSMs can expect to work in a fast-paced, customer-centric environment where proactive communication, problem-solving, and a strong understanding of data solutions are essential to success. This role plays a pivotal part in strengthening client relationships and supporting Loqate's commercial objectives in the region.
What you will do - Own the customer onboarding process to ensure a smooth implementation
- Identify customer Key Performance Indicator metrics and help them work towards achieving those targets
- Develop and maintain a trusted advisor relationship with customers and key stakeholders
- Conduct regularly scheduled account reviews at the established cadence
- Proactively monitor customer usage and manage customer success issues as they arise to help form accurate forecasts and mitigate renewal risk throughout the year
- Responsible for annual account renewals including revenue retention and growth
- Partner with Sales and Marketing to develop strategies and campaigns to generate additional GROW revenue opportunities
- Act as a liaison between customers and the product team to generate feedback on the product roadmap
Requirements Skills we're looking for
- Proven track record of success in a sales organization, demostrating knowledge in processes, sales strategies and client relationship management.
- Strong communication skills and presenting abilities both in-person and virtually
- Ability to multi-task and prioritize based on account tier and urgency
- Self-motivated team player who challenges the status quo
- Organized individual with strong attention to detail and process management skills
Benefits To find out more As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.
To chat to the Talent Attraction team and find out more about our benefits and why we're a great place to work, drop an email to and we'll be in touch. You can also find out more about careers at GBG and check out our current opportunities at