Join Us at AVI-SPL. WHO WE ARE AVI-SPL is a leading provider of digital enablement solutions that transform the connection between people and technology, enhancing experiences and driving organizational growth. We specialize in collaboration technology solutions, including our acclaimed managed services.
Our team consists of highly certified experts and innovative leaders dedicated to helping people work smarter and live better. We believe that a strong team and a diverse, inclusive workplace are key to our collective success.
WHAT YOU'LL DO As a Client Success Manager, you'll play a crucial role in generating sales for our Audio Visual systems while nurturing and expanding client relationships.
Key Responsibilities: - Identify prospects in your assigned territory and provide accurate sales forecasts and activity reports to management.
- Analyze opportunities for cross-selling and up-selling, ensuring all company products and services are effectively presented and sold.
- Utilize a consultative sales approach to assess customers' visual collaboration needs.
- Draft pricing quotations and bid responses that are complete, accurate, and profitable.
- Prepare contracts and pricing strategies for target accounts and submit required documentation.
- Collaborate with the installation team to ensure a smooth transition from sale to installation.
- Develop and execute quarterly sales plans to grow the client base and meet sales quotas.
- Engage in weekly office sales meetings to share insights and strategies.
- Consistently meet or exceed monthly gross profit quotas.
- Create and implement targeted marketing tools such as webinars, seminars, and email campaigns to expand our customer base.
- Build professional relationships with manufacturer sales and engineering personnel.
- Use internal databases to manage client contact information, maintain detailed notes, and track ongoing activities.
- Respond to client inquiries within 24 hours.
- Represent AVI-SPL at industry briefings and trade shows as necessary.
- Participate in ongoing training and professional development activities.
- Monitor non-installed product commissions weekly to ensure timely completion by month-end.
WHAT WE'RE LOOKING FOR Must-Haves: - Ability to clearly present and demonstrate visual collaboration products and services to customers.
- Strong multitasking skills and the ability to adapt to changing priorities.
- Self-directed work ethic with the ability to meet deadlines.
- High level of confidentiality and discretion in handling sensitive matters.
- Exceptional attention to detail and organizational skills.
- Excellent communication skills (written and verbal) for effective interactions with clients and colleagues.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Able to engage positively with all levels of the organization.
Education and Experience: - Minimum high school diploma or equivalent.
- A four-year degree is preferred.
- 5-7 years of direct sales experience in the AV/VTC field is preferred.
WHY YOU'LL LIKE WORKING HERE - Comprehensive medical benefits, including vision and dental.
- Paid holidays, sick days, and personal days.
- A dynamic and enjoyable company culture.
- Opportunities for training and professional development.
MORE ABOUT US AVI-SPL is an Equal Opportunity/Affirmative Action Employer committed to fostering diversity and inclusivity. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or any other group protected by law.
AVI-SPL reserves the right to modify work hours and locations as necessary. Work hours may vary based on client needs and may require travel to various locations to support accounts.