Client Specialist Admin

Description

Do you love interacting with others, making connections, and helping people? Then you're an excellent fit for the customer service representative position at our company. You'll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you'll love, we highly encourage you to apply.

Responsibilities

• Maintain detailed records of guest interactions, ensuring all inquiries and concerns are addressed promptly.

• Provide exceptional customer service by offering accurate information, resolving issues efficiently, and handling guest complaints with professionalism.

• Stay up to date on property availability, policies, and local attractions by regularly meeting with the team.

• Ensure guest and homeowner account information is accurately recorded and maintained.

• Respond to incoming calls and messages regarding reservations, property details, amenities, and general inquiries.

• Utilize company guidelines and scripts to navigate challenging customer situations, escalating issues to a supervisor when necessary.

• Gather and relay guest feedback to improve the overall experience and enhance company services.

Qualifications

• Strong verbal and written communication skills, with the ability to actively listen and build rapport with guests and homeowners.

• Previous experience in a customer-facing role (hospitality, vacation rentals, property management, or a related industry preferred).

• High school diploma, G.E.D., or equivalent required; additional education in hospitality or business administration is a plus.

• Proficiency in using booking platforms, CRM systems, and Microsoft Office Suite (or similar tools).

• Ability to handle multiple tasks efficiently, stay organized, and work in a fast-paced environment.

• Problem-solving skills with a proactive approach to guest service and issue resolution.

• Availability to work flexible hours, including weekends and holidays, as needed in a hospitality-driven industry.