Client Services Representatives

Description

This is not a remote position. Must be willing to work in an office location in Twin Falls, ID.

Ignite Retail Technology is a national leader in customer rewards programs and develops innovative solutions that help retail operators optimize profit and cash flow through consumer engagement and operational governance. At Ignite, we thrive on change and are constantly expanding our offerings with the latest technologies.

To have a BLAST at Ignite, all team members should align with our core values:

• Bias for Action

• Listen, Learn, and Innovate

• Above and Beyond Customer Service

• Stellar Quality

• Total Trust

Job Summary:
As a Client Services Representative, you will play a pivotal role in providing executive-level administrative support and assisting the sales team and clients at Ignite. You will be responsible for managing communication and correspondence between the sales team, clients, and internal departments. Your close collaboration with departments such as Graphics, Shipping, and Accounting will ensure accurate delivery of client materials, timely billing, and smooth project workflows.

This role involves gathering requirements for client orders, entering requests through systems like Jira, and tracking project progress. You will coordinate and schedule client meetings, and keep stakeholders informed of project statuses using various project management tools. Strong organizational skills, including notetaking, are essential for success in this role.

Requirements

Duties/Responsibilities:

• Provide overall executive-level administrative support and assistance to clients and the
Ignite sales team

• Assist in managing project correspondence between the sales team, clients, and internal

departments

• Work closely with the Graphics and Shipping Departments to ensure accurate delivery and
inventory POP needed for client site training

• Work with the Accounting Department to ensure timely billing of Sales PO's

• Gather requirements to enter order requests to meet the client's expectations

• Learn to use the Jira ticketing system, follow processes to request data reports, and enter
graphics and equipment requests

• Coordinate and schedule meetings between our clients and the sales team.

• Monitor projects using project management tools and provide updates on the status of
active projects

• Excellent note taking skills required

Required Skills/Abilities:

• Well-developed analytical and problem-solving skills with the ability to work quickly and
accurately under pressure, exercise good judgment in decision-making and manage
multiple projects

• The position requires excellent oral and written communication skills, good recordkeeping,
and organizational skills

• Demonstrate attention to detail and have excellent grammatical, spelling, and editing skills
with the ability to compose clear and compelling business correspondence

• Must have professional demeanor and excellent interpersonal skills to collaborate with
other departments in the company

• Proficiency with Microsoft Office software (MS Word, Excel) and quickly learn to utilize
Ignite proprietary software

• A high degree of integrity, including the ability to successfully deal with sensitive or
confidential information

• Have the ability to solve problems and help resolve client issues by coordinating the efforts
of internal team members while giving the client clear and timely updates

Education, Experience & Certifications:

• Must have an associate degree or a minimum of 3 years of work experience in providing
executive administrative assistance