The Role: Client Services Representative
At gWorks, we help local governments lead with confidence and serve their communities more effectively. From financial accounting and utility billing to GIS, asset management, and citizen engagement, our cloud-based tools make complex systems simple - and our people make the difference.
As a Client Services Representative, you'll play a vital role in helping our clients succeed with our financial software products. You'll be the front line of support - solving problems, answering questions, and delivering a great experience every step of the way. You'll also coach and train clients, helping them grow more confident and independent in their use of our software.
This role is ideal for someone who loves helping others, thrives in a fast-paced environment, and takes pride in delivering real value with every interaction.
How You'll Make an Impact
- Provide support and troubleshoot issues related to our fund accounting and utility billing software
- Listen actively to clients, ask thoughtful questions, and resolve concerns in a timely, professional manner
- Train and coach clients in best practices to build their knowledge, confidence, and self-sufficiency
- Document client interactions and update case details accurately in our support system
- Deliver high-quality service with empathy, clarity, and a strong sense of ownership
- Meet or exceed individual performance metrics (e.g. resolution time, customer satisfaction)
- Stay current on product updates, internal tools, and company policies by collaborating with leadership and training teams
- Share client feedback and identify opportunities to improve our software and services
What You'll Bring
- 2+ years of customer service experience, ideally supporting software products
- Familiarity with accounting principles or fund accounting software is a plus
- Proficiency with Microsoft Office and other online business tools
- Strong written and verbal communication skills - confident, clear, and customer-focused
- Quick learner with a strong attention to detail and ability to troubleshoot in real time
- Organized, self-motivated, and able to work independently and as part of a team
- Comfortable managing multiple tasks and shifting priorities in a fast-paced environment
- A proactive mindset and a genuine passion for helping others succeed
Where You'll Work
This role is based in Omaha, Nebraska, and follows a hybrid model once onboarding is complete.Hours are Monday- Friday 8am -5pm CDT.
Training & Onboarding
To set you up for success, the first 30-60 days will be onsite in Omaha, five days a week. During this time, you'll receive hands-on training, shadow cross-functional teams, and build a strong foundation to thrive in your role.
After onboarding, you'll move into our hybrid work model, with remote work flexibility and in-office collaboration on Tuesdays and Thursdays.
Compensation & Benefits
- Hourly Rate: $17-$22/hour based on experience and qualifications
- Health, dental, and vision benefits
- 401(k) with company match
- Generous PTO and company holidays
- A collaborative team environment where your voice and impact matter
A Note to Candidates
You don't have to meet every requirement to apply. If this role excites you and you think you'd be a great fit, we'd love to hear from you.
EEO Statement
gWorks is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.