SUMMARY: As a Client Service Representative, you will play a pivotal role in managing client communications, resolving inquiries, processing payments, and ensuring customer satisfaction. Your commitment to accuracy, efficiency, and exceptional service will help maintain our reputation as a trusted leader in the auction industry.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Client Interaction: Professionally handle incoming calls, emails, and chat inquiries with a focus on delivering exceptional customer experiences.
- Data Management: Accurately document all communications and payment information into the client database with meticulous attention to detail.
- Problem-Solving: Resolve client concerns promptly, ensuring timely follow-up and complete resolution.
- Payment Processing: Process and record payments with precision and adherence to company protocols.
- Relationship Building: Engage clients through open and interactive communication, fostering trust and long-term relationships.
- Order Management: Manage client catalog orders and incoming auction bids efficiently.
- Customer Satisfaction: Maintain organization's high standards for client satisfaction by providing accurate, clear, and complete information.
- Flexibility: Work extended hours and weekends at least twice a month to support high-demand periods.
EDUCATION & EXPERIENCE:
- High school diploma required.
- 2+ years of customer service experience in a fast-paced, client-facing role.
- Experience in email and chat-based customer communication (2+ years).
- Proficiency in Microsoft Outlook and Excel is a must.