At the core of Ignited Principles ' success is a dynamic approach that blends meticulous market research and a commitment to continuous improvement. With a strong foundation in sales, business development, customer engagement, and direct advertising-all of which are critical to the support provided by a successful Client Services Representative-our team consistently refines its approach through continuous training and deep market insights. This approach ensures that every strategy we implement drives measurable growth and long-term success for every business.
We believe that what makes a brand or product at the forefront of their industry is the bonds created with its customers. That's why we're hoping to find friendly, super organized, and truly caring folks to become Client Services Representative to join our team. It's about more than just providing services; it's about creating lasting relationships. You'll be right there helping our customers make the most of what we offer and making sure everything goes smoothly from step one.
The responsibilities of a Client Services Representative include (but are not limited to):
- Building and maintaining strong relationships with customers and potential clients.
- Managing customer accounts, including closing sales, addressing billing inquiries and escalating concerns.
- Providing in-store sales support and troubleshooting assistance to customers.
- Identifying opportunities to upsell or cross-sell additional Frontier services to customers based on their preference.
- Keep accurate records of customer interactions, service requests, and resolved issues.
- Undergoing training to enhance product knowledge and people skills.