About Our Firm
Crow Estate Planning & Probate, PLC is a reputable and fast-growing estate planning law firm with multiple offices in Tennessee and Kentucky. Our mission is to provide our clients with exceptional legal services in the areas of estate planning, probate, conservatorships, and business planning. We currently have 20 employees, including 9 attorneys.
About the Position
The Client Services Operator plays a critical role in client communication and internal coordination. You will answer incoming calls, determine the nature of the inquiry, and efficiently route the call to the appropriate attorney, paralegal, or staff member. This role requires excellent communication skills, strong judgment, and the ability to handle sensitive matters with discretion. Please note this is a remote position. We will provide you all the equipment necessary to perform your job.
NOTE: Because this is a receptionist position, please be aware of how well you communicate is a determinative factor in hiring for this position.
Responsibilities for this Position
- Answer all incoming calls professionally and courteously.
- Triage calls to determine client status (new or existing), urgency, and appropriate routing.
- Use the firm's CRM and task management systems to log and manage call activity.
- Coordinate with intake, attorneys, and support staff to ensure seamless communication.
- Handle voicemails and follow up on missed calls to maintain a high level of responsiveness.
- Assist with basic client communication tasks (e.g., confirming appointments, resending intake links).
- Escalate urgent issues to attorneys or managers as needed.
- Maintain a calm and helpful demeanor even in high-pressure or emotionally charged situations.
Desired Attributes
- Prior experience in a receptionist, call center, or front desk role (legal or professional services preferred).
- Strong verbal communication and interpersonal skills.
- Ability to multitask and manage multiple phone lines.
- Familiarity with CRM systems (experience with Pipedrive a plus).
- Organized, dependable, and committed to excellent client service.
- Discretion and professionalism in handling confidential information.
Qualifications
- Experience in a law firm or legal services environment.
- Basic understanding of legal terminology (especially estate planning and probate).
Our Core Values:
- We treat one another as we would want to be treated.
- We prioritize continuous learning.
- We highly value open debate, acknowledging that all perspectives are instrumental in forging the best path forward.
- Our workplace is characterized by an atmosphere of camaraderie and laughter.
- Ego is the enemy.
- Character and integrity are fundamental components of a successful law practice.
Compensation
We offer competitive salaries and desire candidates that are looking for long term employment and the ability to grow with the firm.
- Salaried position with compensation based upon experience level
- Vacation time is accrued
- 7 paid sick days
- Paid holidays
- Health insurance
- Short term disability
- Long term disability
- Life insurance
- We offer dental, vision, and critical illness insurance, but we do not offer compensation for those currently
- Retirement plan with 3% matching by employer after one year of employment
Pay: $40,000.00 - $49,000.00 per year
Schedule:
- Monday to Friday, 8 AM to 5 PM