Position
Client Services & Operations Specialist - Private Wealth
The Company
AlphaCore is a fast-growing, innovative wealth advisory firm. We build customized financial solutions for individuals and families. We deliver our recommendations in a customized format based upon our clients' specific objectives and needs.
We think differently. While traditional allocations to stocks, bonds and real estate are necessary to form a well-diversified portfolio, we believe alternative investments should be incorporated to deliver a sound investment strategy. Adding alternative investments, paired with thorough due diligence and research, can help provide proper diversification to insulate against market volatility.
The Department
The Client Services & Operations Team is responsible for providing client integration, account opening support and coordinating support with research, trading, and investment reporting, and reporting activities of the firm. The Client Service & Operations Specialist core mission is to ensure a smoothly operating environment and deliver high-quality client service to both internal and external customers.
The Client Service & Operations Specialist purpose:
- Ensure outstanding service and customer satisfaction.
- Develop scalable processes and procedures to support company growth and maximize efficiency.
- Champion and embody the AlphaCore seven Core Values.
The Client Service & Operations Specialist responsibilities include:
- Communicate with advisors to ensure that client service standards are met, apportioning workload, and continuously adjusting priorities and timelines to meet time constraints and deadlines.
- Assist in client onboarding and associated paperwork processing on multiple platforms.
- Monitor client account activity, facilitate client funds transfers, confirm accounts allocated, generate, and reconcile quarterly performance reporting.
- Coordinate with Compliance on applicable matters, such as recordkeeping, and periodic testing of applicable policies and procedures (i.e., advisory contracts, client billing and reporting).
- Management of multiple Outlook calendars for a variety of advisors, assist with coordination of meetings.
Your qualifications
Required:
- A true team player and strong department leader
- High ethical standards
- Able to coalesce Client Services and Operations so that the company experiences superior customer service
- Multi-tasker and flexible: Able to manage multiple tasks and projects simultaneously in a fast-paced environment, and adjust priorities for self and staff as needed
- Experience working with major custodians such as Schwab and/or Fidelity
- Effective organizational, time management, resolution, and prioritization skills
- Excellent interpersonal skills and a customer service approach to problem solving
- Adept at process development, refinement, and optimization
- Strong problem solving, analytical, and project management skills
- Excellent written and oral communication skills
- Proficiency with Microsoft Excel and other Microsoft Office products
- At least 3 years of experience in the financial services industry, preferably serving ultra-high-net-worth clients
- Deep understanding of financial services, including investment management, estate planning, and complex wealth structuring
- Bachelor's Degree
Desired:
- Experience with Black Diamond, Salesforce, and iCapital Portal
- Understanding of alternative investment subscription documents and private placement memorandums
- Experience at a Registered Investment Adviser (RIA) firm
- Demonstrated ability to provide white-glove service to ultra-high-net-worth clients
Job Type: Full-time
Salary: $80,000.00 - $95,000.00 per year
Benefits:
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
Physical setting: Office
Schedule:
- 40 Hours per week
- Monday to Friday
Ability to commute/relocate:
- La Jolla, CA, Austin, TX, Denver, CO. (Preferred)
Education:
Experience:
- Financial services industry: 3 years (Preferred)
- Registered Investment Adviser Firm: 2 years (Preferred)
- Worked with ultra-high-net-worth clients, in excess of $15M: 3 years (Preferred)
Work Location: In person