Role Overview
Thought Machine's mission is to eliminate legacy technology in banking by developing modern, cloud-native core and payments technology. We are a rapidly growing company with over 550 employees across London, New York, Singapore, and Sydney, backed by significant funding and recognized for our innovative culture and rapid growth.
As a Client Services Operations Manager, based in London, you will support the operational effectiveness of client service teams across APAC, AMER, and EMEA. The role involves collaborating with cross-functional teams, managing processes, and contributing to global operational improvements. It is suited for someone who thrives in a fast-paced, detail-oriented environment and seeks to understand service delivery, strategy, and execution in a global context.
Key Responsibilities
- Become proficient with internal tools such as Jira, Workday PSA, and Looker Studio, including configuration, support, training, and reporting.
- Ensure data quality and drive continuous process improvements.
- Support reporting and tracking of project activities and commercial metrics.
- Promote Client Services culture through communication channels and events.
Additional Duties
- Develop and maintain governance and documentation for Client Services.
- Coordinate global communication forums like All Hands and newsletters.
- Manage meeting coordination, action tracking, and stakeholder reporting.
- Support month-end activities, including financial reporting and resource forecasting.
- Contribute to process improvements, especially around data quality and cross-functional workflows.
Minimum Requirements
- Experience working with remote teams, ideally in Product or technology sectors.
- Proven ability to develop and improve processes for standardization and continuous improvement.
- Strong relationship management skills across global teams and stakeholders.
- Comfort operating within complex, international environments.
- Proficiency with spreadsheets, slides, and documents; experience with Salesforce, Workday, Jira, Looker Studio preferred.
- Excellent communication skills, collaborative mindset, and adaptability to change.
- Previous experience in project management, financial services, or banking is desirable.
- Educational background in Computer Science or related fields; internships or experience in fintech are a plus.