Title Forward, a wholly-owned subsidiary of Redfin, is a group of well-funded technology and real estate entrepreneurs. Our mission is simple. We want to modernize the multi-billion dollar title and settlement industry to deliver a seamless, transparent, and delightful experience to buyers and sellers and make our real estate and lending partners look like geniuses and rock stars in the process. We are putting together a team of innovative, hungry, and highly motivated professionals to blend technology and customer service with a dash of automation and good old know-how to build a new kind of national title agency.
This role is in-office in our Center City Philadelphia office location with the option to work from 8:30-5:00p or 9:00p-5:30p. The Role: - Place calls to the agents and coordinators we work with on deals to obtain basic feedback about their experience working with us
- Organize and log all survey results accurately into a template to ensure every settlement is followed up on, and share results with company daily
- Maintain a high level of customer service by directing escalations to management, taking care of simple customer assistance needs, and redirecting calls to other teams when appropriate
- Front desk reception and additional administrative duties as directed by supervisor
Experience: - 1+ years of experience in customer service, administrative and/or phone switchboard duties
- Attention to detail, as well as proficiency with and willingness to speak to customers and agents on the phone, is a must.
- Prior experience in the real estate or title insurance industry is desired, but not required
- Proficient with Google Suite applications (Docs, Forms, Sheets, Voice, Mail); Customer Service and Admin
Skills and Experience:- Attention to detail and the ability to be organized in a fast-paced environment.
- Must have a strong customer service background
- Strong written and verbal communication skills along with a positive, "can-do" attitude.
- 1 to 3 years of professional office experience is preferred, particularly in a customer-facing position. We're also excited to meet recent graduates looking to start a career.
- Qualia, Tableau, Slack, Google Drive are software/technologies that we use.
What We Offer:- An open, entrepreneurial environment: New ideas are always welcome. We want to foster an environment of continuous improvement where everyone on the team contributes.
- Competitive compensation packages
- Generous benefits, including paid vacation, medical, dental, and vision insurance, fully paid family leave, and more
- Amazingly smart and fun teammates and a management team invested in your growth and success.
Redfin is an equal opportunity employer committed to hiring a diverse workforce. A diverse, inclusive culture is vital to Redfin's mission of making real estate better for people from all walks of life. We're proud that Redfin is a place where different points of view and backgrounds are encouraged and respected. We constantly strive to build a company that reflects the world around us, based on our conviction that pursuing and developing talent of all types is the right way for a business to thrive over the long haul.
Redfin provides equal employment opportunities to all employees and applicants for employment and prohibit discrimination based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, and any other characteristic protected by applicable federal, state or local law. If you need accommodation in the application or recruitment process because of a disability or special need, please contact
Redfin encourages individuals with criminal record histories to apply for employment and considers such individuals for employment consistent with the requirements of any applicable fair chance acts, including but not limited to the California, San Francisco and Los Angeles County Fair Chance Acts. Philadelphia applicants can access a copy of Philadelphia Fair Criminal Records Screening Standards ordinance poster here.
Redfin accepts applications on an ongoing basis.