Company Description
Trackstar Printing, Inc. is a California-based provider of business printing, promotional products, marketing materials, and fulfillment/mailing services. Serving the Southern California area since 1979, Trackstar incorporates the latest printing and fulfillment technologies to deliver customized service for printed information distribution. Trackstar's team offers expertise in handling a variety of projects, maintaining physical and off-site inventories, and optimizing printing processes. Trackstar serves a diverse client base ranging from corporate conglomerates to small businesses, always aiming to simplify the process for clients.
Role Description
This role is key to supporting both our internal team and our valued customers, with a strong focus on order management and sales support. You'll work closely with our sales representatives to process customer orders, create purchase orders for our vendors, track orders through the production process, and generate invoices for clients. Your attention to detail and ability to stay organized across multiple moving parts will help ensure a seamless experience from start to finish.
Responsibilities include:
- Assisting customers with inquiries and providing detailed product and service information
- Processing orders and maintaining accurate records of customer transactions
- Coordinating with vendors and tracking production timelines
- Managing incoming calls and handling general administrative correspondence
- Maintaining an organized and professional front desk area
This role is ideal for someone who thrives in a collaborative environment, communicates clearly, and takes pride in staying on top of the details that keep things running smoothly.
Qualifications
- Customer Service, Customer Support, and Customer Satisfaction skills
- Experience in Customer Service Representatives and Customer Experience
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Proficiency in Microsoft Office Suite
- High school diploma or equivalent
- Previous experience in customer service or receptionist roles is preferred