QuickBox Fulfillment is looking for a Client Services Administrator to help with day-to-day tasks within the Client Services team. The Client Services team is responsible for all communications to the QuickBox client base. As part of the team, you will be responsible for communicating to C level employees both within QuickBox and our Clients. This is a Full-Time position 8am to 5pm MST Monday through Friday.
This is a great opportunity for someone looking to join a growing company focused on providing fast, friendly and accurate service. The diverse backgrounds of our management and ownership team will provide exposure to multiple facets of business and fulfillment/warehousing.
Requirements
Requirements: - Administratively support Client Services Director and/or team with client paperwork Generate/Review and Distribute critical internal/external facing reports critical to decision making process
- Work and resolve service tickets submitted by Quick Box Clients based on the impact to the business
- Provide excellent service and maintain client satisfaction through critical problem solving and decision-making skills
- Scan and email official correspondence from Government and Private entities
- Serve as back-up to the Client Services team when needed, which includes answering all incoming calls for Account Managers, route calls to the appropriate employee, and distribute messages as needed
- Answer inbound calls from clients and customers
- Other administrative duties as required and assigned
Job Qualifications Mandatory: - High school diploma or GED
- Quick/Critical Thinker with the ability to think on your own
- Strong computer and word processing skills, including Microsoft Word, Excel, and PowerPoint
- Works well in Team environments
- Willing to contribute ideas and feedback
- Ability to learn on the go and pickup processes while in flight
- Dependable and Punctual
- Ability to clearly communicate with all levels of employee
- Extremely Organized but able to adapt at will
- Ability to lift 50lbs
Preferred Qualifications: - Associates, Bachelor's Degree or equivalent work experience preferred
- Experience with Customer Relationship Management (CRM) software preferred
Work Environment: - This is a Denver based position operating out a Warehouse environment
- Warehouse Environmental Conditions are as follows;
- Moderate noise level in the work environment.
- Work environment is indoors.
- Warehouse temperatures may vary depending on outside temperatures.
Physical Demands: - Sight: Must be able to see well enough to read product lot numbers and expiration dates, read reports, and use a computer.
- Hearing: Must be able to hear well enough to communicate in person or via technology, and to hear warning signals of forklifts and warehouse equipment.
- Standing: Must be able to stand for shift duration.
- Walking: Must be able to walk without assistance to perform job duties.
- Mobility: Must be able to be mobile to operate warehouse machinery.
- Sitting: Must be able to sit for shift duration.
- Stooping, Kneeling: Must be able to stoop or kneel for short periods of time.
- Lifting: Must be able to lift 30 lbs - 50 lbs.
- Hand Mobility: Must be able to have mobility in hands to open and seal packaging, utilize keyboard functions, and utilize phone systems.