Client Services Account Manager

Overview Account Manager - Insurance Services (Workers' Compensation Claims)

Location: Hybrid - Las Vegas, NV (In-office required several days per week)Schedule: Monday-Friday, 7:30 AM-4:00 PMSalary Range: $95,000 to $115,000

The posted salary reflects CCMSI's good-faith estimate of the base pay range for this role, in accordance with applicable pay transparency laws. Actual compensation will depend on qualifications, experience, and internal equity. Additional compensation may include bonuses, benefits, or other forms of pay. A full summary of benefits-including Medical, Dental, Vision, Life Insurance, ESOP, and 401K-is available upon request. Please discuss any compensation and benefits questions with our hiring team.

CCMSI is an Affirmative Action / Equal Employment Opportunity employer. Background checks are conducted in compliance with applicable laws.

About the Role:CCMSI is seeking an experienced Account Manager to lead and coordinate client services for our Nevada-based workers' compensation programs. This hybrid position in Las Vegas, NV supports a portfolio of 8 to 10 clients across various industries. The Account Manager serves as the primary point of contact for clients, regulatory agencies, and internal teams-ensuring contract compliance, service delivery, risk management, and financial performance align with client expectations.

Applicants must have extensive knowledge of Nevada workers' compensation claims management, strong communication skills, and a proven ability to lead cross-functional teams. A Nevada Adjuster License is highly preferred.

Responsibilities

• Develop and maintain strategic client relationships to support long-term account success.
• Serve as the central contact for 8-10 clients across various industries, ensuring exceptional service and satisfaction.
• Lead and oversee all aspects of the Client Service Team's performance.
• Establish, implement, and monitor procedures aligned with client goals and Nevada workers' compensation compliance.
• Coordinate services across claims administration, accounting, underwriting, loss control, and excess coverage.
• Prepare and present stewardship reports, financial analyses, and program performance summaries to clients.
• Monitor and recommend enhancements based on claim trends, program results, and risk management insights.
• Negotiate client service contracts and manage contract renewals.
• Liaise with state regulatory agencies and ensure accurate, timely reporting and compliance.
• Support the development and onboarding of new clients through feasibility studies and start-up planning.
• Identify opportunities for service enhancement, automation, and system improvements in collaboration with internal stakeholders.
• Assist with internal audits and professional development efforts for Client Service Team members.
• Track and forecast revenue trends, manage internal budgets, and contribute to strategic planning.

Qualifications Required:

• 10+ years of experience in insurance, risk management, or workers' compensation (with Nevada jurisdiction strongly preferred).
• Strong knowledge of Nevada workers' compensation claims administration and regulatory reporting.
• Demonstrated leadership experience managing client-facing teams and cross-functional services.
• Proven ability to negotiate contracts, resolve service issues, and deliver client-focused solutions.
• Excellent interpersonal, written, and verbal communication skills.
• Bachelor's degree in Business, Risk Management, Finance, or related field.
• ARM, CIC, or similar industry designation (or actively working toward one).
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint).

Preferred:

• Nevada Adjuster License.
• Experience working with regulatory agencies and presenting stewardship reports.

Performance Metrics:

• Client satisfaction and retention
• Successful contract negotiations and renewals
• Accuracy and timeliness of reporting and financial documentation
• Compliance with regulatory requirements

Why Join CCMSI? Employee-Owned Company: Build your future with a company that values collaboration, ownership, and integrity. Strategic Leadership: Lead multi-faceted client programs that directly impact business success. Competitive Benefits: Enjoy 4 weeks of PTO in your first year, 10 paid holidays, full health benefits, ESOP, 401(k), and more. Professional Growth: Advance your career in an environment that supports development and continuous learning.

Take the next step in your career with CCMSI-where your leadership and knowledge of workers' compensation can truly make a difference.