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Location: Wentzville, MO, US - Position: Customer Service Specialist Requirements:
• Skilled in providing excellent client support
• Strong communication, analytical, and organizational skills
• Dedicated to ensuring customer satisfaction Responsibilities:
• Manage customer inquiries promptly
• Resolve issues efficiently
• Meet customer needs effectively Desired Qualities:
• Positive attitude
• Exceptional customer service skills Overall Goal:
• Provide outstanding service to customers Responsibilities:
• Greet and assist customers over the phone with a courteous and professional demeanor adhering to established call center guidelines
• Address customer concerns regarding their Vehicle Service Contracts by actively listening and providing appropriate responses
• Identify potential reasons for contract cancellations using critical thinking skills and propose solutions to retain customers effectively
• Provide accurate information about coverage plans, pricing, terms, and any ongoing promotions or incentives
• Handle customer contract adjustments, renewals, and cancellations following specified procedures accurately
• Collaborate with team members, supervisors, and other departments to resolve customer issues and enhance the overall customer experience
• Keep abreast of industry developments and changes related to Vehicle Service Contracts
• Meet individual and team performance targets, including call quality, average handling time, and customer retention goals Qualifications:
• High school diploma or equivalent
• Experience in a customer service or call center position focusing on customer retention
• Excellent verbal communication abilities with a professional telephonic manner
• Active listening skills and the capacity to empathize with customers
• Capacity to multitask and work in a fast-paced environment while handling high call volumes
• Basic computer literacy and proficiency in using customer service software and databases
• Knowledge of Vehicle Service Contracts or familiarity with the automotive industry is a plus
• Problem-solving capabilities and a customer-oriented approach to inquiries Compensation: $15 - $17 hourly + commission
• Greet and assist customers over the phone with a courteous and professional demeanor adhering to established call center guidelines
•
• Address customer concerns regarding their Vehicle Service Contracts by actively listening and providing appropriate responses
•
• Identify potential reasons for contract cancellations using critical thinking skills and propose solutions to retain customers effectively
•
• Provide accurate information about coverage plans, pricing, terms, and any ongoing promotions or incentives
•
• Handle customer contract adjustments, renewals, and cancellations following specified procedures accurately
•
• Collaborate with team members, supervisors, and other departments to resolve customer issues and enhance the overall customer experience
•
• Keep abreast of industry developments and changes related to Vehicle Service Contracts
•
• Meet individual and team performance targets, including call quality, average handling time, and customer retention goals
Date Posted: 13 April 2025
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