GENERAL JOB DESCRIPTION Active member of the Wealth Management Group. Assists management team with account-related service, new business matters, account set-up and overall client service requests for MAI Wealth Management clients.
MAJOR DUTIES AND RESPONSIBILITIES - Responsible for all service-related matters to meet the needs and requests of Wealth Management clients and their accounts.
- Responsible for new business processing of client accounts, on-boarding responsibilities associated with new accounts, and ongoing maintenance of the accounts.
- Processes client requests for any money movement among client accounts
- Prepares MAI annual retainer, initial financial plan fee agreements, Investment Advisory Agreements, Investment Policy Statements, Private Asset and Outside 401k documents.
- Processes the Wealth Managers' requests to ensure proper billing specifications are set up for client accounts.
- Bundles and delivers portfolio tax information to clients and accountants.
- Maintains client accounts - including opening and closing client accounts, preparing transfer forms, address changes, maintenance of master account list.
- Assists with preparing and processing client wire transfers.
- Generates client correspondence to assist with account set up, client needs or queries.
- Processes and submits quarterly and ad-hoc reporting to client via their preferred method (mail or email)
- Retains files and electronically track processes and documentation.
- Updates CRM lists for various mailings and contact pieces (MAInsights, other general alerts, etc.)
- Works with Operations to set up client accounts or make needed changes to keep accounts in good order.
- Participates in projects, as needed.
EXPERIENCE/CREDENTIALS - Bachelor's degree and/or equivalent experience
- Client service experience in financial industry, such as brokerage and/or banking (2-6 yrs.)
- Solid working proficiency with Microsoft Office suite, including Excel, Outlook, Word (Mail Merge), Adobe, PowerPoint
- Financial analytical skills and knowledge of account structures and investments a plus
- CRM experience a plus
COMPETENCIES - Thrives in a fast-paced and dynamic team-based environment.
- Passionate about service for clients
- Maintains absolute confidentiality of all client information and safeguards client and company data; maintains high ethical standard in all practices.
- Driven and resourceful to find answers to client account requests.
- Ability to expedite and prioritize requests from clients and sales team for best execution.
- Strong organizational skills: ability to analyze, interpret data/instructions, and knows to ask questions.
- Organized, detail-oriented, and able to multitask and meet deadlines.
- Possesses industry business acumen.
- Strong verbal and written communication and interpersonal skills
- Tax, Banking, and Investment knowledge a plus
- Motivated to learn about all areas of the division and firm as part of a growing and fast paced team.
- Experience working on interdepartmental teams.
- Professional demeanor, superb work ethic, high level of personal ethics and integrity
FEATURED BENEFITS: - Discretionary Bonus
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k)
- Health Savings Account
- Paid Maternity Leave
- Paid Parental Leave
- Tuition Reimbursement