Client Service Specialist Job Summary Leading insurance company dedicated to providing outstanding customer service and comprehensive insurance solutions seeks a dedicated and dynamic Remote Client Service Specialist.
As a Remote Client Service Specialist, you will handle customer inquiries, provide information about products and services, and resolve any issues or concerns. Your role is critical in ensuring customers have a positive and seamless experience with the company.
Key Responsibilities - Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about insurance products, policies, and services.
- Assist customers with claims processing and policy updates.
- Identify and escalate priority issues to appropriate channels.
- Document all customer interactions and maintain detailed records in CRM system.
- Continuously strive to improve customer satisfaction and loyalty.
Benefits - Competitive base salary plus performance-based bonuses.
- Comprehensive benefits package including health, dental, vision, 401(k), and paid time off.
- Flexible remote work-from-home environment.
- Opportunities for professional growth and development.
- Supportive and collaborative team culture.
Qualifications - Previous customer service, call center, or related experience.
- Excellent written and verbal communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and manage time effectively in a remote environment.
- Knowledge of customer service and CRM systems.