Client Service Specialist Customer Service

Client Service Specialist - Be the Voice of Our Company. Wentzville, MO Full-Time AND Part-Time In Office
• Customer Service is Our Priority - Provide friendly, efficient, and solution-driven support to all callers.
• Answer Inbound Calls - Handle general inquiries, service questions, and account-related concerns with professionalism.
• Update Customer Information - Maintain and update customer records, including name, contact info, payment changes, and policy adjustments.
• Retention - Work with customers considering cancellation and help them rediscover the value in staying with us.
• Collaborate with the Team - Partner with coworkers and departments to ensure a seamless customer experience. Responsibilities:
• Strong Phone & Customer Service Skills - Comfortable talking on the phone and creating a positive experience.
• Excellent Communication - You express yourself clearly and professionally in every interaction.
• Active Listening - You fully understand customer needs before responding.
• Detail-Oriented & Reliable - You keep records accurate and follow through on every task.
• Quick Thinker & Problem-Solver - Able to offer helpful solutions in real-time. Qualifications:
• Excellent communication and active listening skills - You can connect with people, understand their concerns, and clearly explain solutions.
• Strong phone presence - You're confident, friendly, and professional when speaking with customers.
• Conflict resolution skills - You can remain calm under pressure, de-escalate tense situations, and turn challenges into positive outcomes.
• Quick learner with strong attention to detail - You pick up new systems easily and ensure customer records are accurate and up-to-date.
• Problem-solving mindset - You think on your feet and work to find real-time solutions for customer needs.
• Entry-Level Friendly - No prior industry experience required. We provide training to set you up for success.
• High school diploma or equivalent required.
• Missouri Producer License required (or must be willing and able to obtain upon hire - we'll guide you through the process). Compensation: $15 - $17 hourly + commission

• Strong Phone & Customer Service Skills - Comfortable talking on the phone and creating a positive experience.
• Excellent Communication - You express yourself clearly and professionally in every interaction.
• Active Listening - You fully understand customer needs before responding.
• Detail-Oriented & Reliable - You keep records accurate and follow through on every task.
• Quick Thinker & Problem-Solver - Able to offer helpful solutions in real-time.