We are currently seeking an experienced customer-oriented professional to join our team as a Client Service Representative. This role offers a unique opportunity to combine your exceptional client service skills with management experience, as you will have the potential to oversee a team of dedicated customer service associates once training is complete. If you have a proven track record in client service and leadership, this is an exciting opportunity to contribute to our organization's success.
Responsibilities:
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Serve as our valued clients' primary point of contact, providing exceptional support and building strong relationships.
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Understand clients' needs, requirements, and objectives, and proactively offer customized solutions to meet their expectations.
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Lead and manage a team of customer service associates, providing guidance, coaching, and support to ensure service excellence.
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Conduct performance evaluations, set goals, and develop training programs to enhance the team's skills and productivity.
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Collaborate with cross-functional teams to ensure seamless service delivery, resolve client issues, and exceed customer satisfaction goals.
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Develop and maintain client service standards, policies, and procedures to ensure consistency and continuous improvement.
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Stay updated on industry trends, market dynamics, and competitive landscape to provide insights and contribute to business growth strategies.
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Handle escalated client inquiries and complaints, ensuring swift resolution and maintaining client satisfaction.
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Foster a positive and collaborative team culture, promoting a customer-centric mindset and driving employee engagement.
Requirements:
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Bachelor's degree in Business, Marketing, or a related field OR
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Proven experience in client service or customer support, and management experience is considered a plus
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Excellent communication and interpersonal skills, with the ability to build rapport and effectively communicate with clients and team members.
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Strong leadership abilities, with the capacity to motivate and develop a high-performing team.
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Exceptional problem-solving skills and the ability to handle challenging situations with diplomacy and professionalism.
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Strong organizational and time management skills, with the ability to prioritize and meet deadlines.
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Ability to adapt to a fast-paced and evolving environment.
Benefits:
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Opportunities for career growth and professional development.
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Positive and collaborative work environment that fosters innovation and growth.
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Exposure to diverse clients and industries.
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Opportunity to make a significant impact on client satisfaction and business success.