Client Service Representative

Client Service Representative - Corporate Partner Team

Wilmington, DE (Hybrid)

Monday - Friday, 9:00am-6:00pm

Are you passionate about delivering exceptional service? Us too.

Our Corporate Partner Service Team is the service hub for all of our clients affiliated with the Corporate Partner Program. Many of these partners have specific ways they need us to handle their work as they have an additional responsibility to serve an end-client. Our team works with both CSC and services and products, often finding creative ways to accomplish client goals and improve the working relationship between us and our partners. We create new pathways within CSC's service lines to ensure our partners are taken care of.

We're a company of helpful people teaming up to make a difference in global business and our local communities. Passionate about service quality, giving back to the community, and devoted to continuous improvement, CSC is the business behind business .

Some of the things you'll be doing:

Build relationships with our clients to better understand their unique needs and concerns
Research, analyze, review, and process legal documents
Fulfill requests and answer questions for internal and external customers via phone or electronically
Provide excellent client service to both internal and external clients
Manage client portfolios and organize workflow to meet clients' time frames and demands
Data entry of client information, electronic filing, and retrieval of documents
Navigate between multiple databases quickly and accurately
Recommend process improvements where applicable
Maintain and grow existing client business by providing outstanding service and by recognizing and proactively offering appropriate services

What technical skills, experience, and qualifications do you need?

At least 5 years of experience working in a business to business customer service or administrative capacity
Energetic self-starter who thrives in a fast-paced, team-oriented environment
Attention to detail and accuracy
Strong research skills
Strong prioritization and time-management skills
Flexibility and agility, with the ability to multitask
Problem-solving skills
Strong computer skills and proficiency in MS Office, Word, and Excel
Excellent verbal and written communication skills
Salesforce experience a plus

Candidates for this position must be eligible to work without sponsorship. Time on-site or time zone may be necessary based on business need.