Client Service Representative

Position Description

American Guardian Warranty Services, Inc. (AGWS), an affiliate of Reynolds and Reynolds, is seeking a Client Service Representative to join our team at our office in Warrenville. As a Client Service Representative, you will support Dealers and Agents by taking inbound calls, emails, and chat messages to assist them with questions regarding their accounts. You will also be responsible for providing technical support to customers and associates and ensure a high level of customer satisfaction is achieved.

Training

On-the-job

Requirements

High School Diploma 1+ years of Customer service experience Ability to problem solve and train customers on software products Proficient in Microsoft Suite, Outlook, and Excel Excellent customer service skills, especially phone etiquette Excellent verbal and written skills Strong organizational and multi-tasking skills Strong attention to detail

Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including: - Medical, dental, vision, life insurance, and a health savings account- 401(k) with up to 6% matching- Professional development and training- Promotion from within- Paid vacation and sick days- Eight paid holidays- Referral bonusesReynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

Salary:

40,000.00 - 50,000.00 / Yearly