Client Service Representative Summary Shine Productions, a corporate event planning company dedicated to helping organizations create meaningful and memorable events, is seeking a Client Service Representative to join our growing team.
Responsibilities - Serve as the first point of contact for incoming client calls, emails, chats, and inquiries.
- Provide clients with basic information such as service options, pricing guidelines, and next steps.
- Answer general questions about company services and offerings.
- Escalate inquiries to the appropriate internal team.
- Maintain accurate client records and call logs in the CRM.
Benefits - Competitive hourly salary based on experience.
- Comprehensive benefits including health insurance, 401(k), and paid time off.
- Opportunities for career growth and skills development.
- Flexible work from home options available.
Qualifications - Previous experience in customer service, call center, or a similar role.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Knowledge of CRM software a plus.