SWBC is seeking a talented individual to provide internal and external customer service support to include: relationship management, daily interaction with the financial institutions, handling complex questions or problems, managing support line, and verifying and updating loan information.
Essential duties include the following: - Provides support to the Financial Institutions by working escalated or time sensitive issues in a professional and timely manner. Assists Financial Institutions with questions regarding reports and Focus Net.
- Handles Support Line to provide training in data entry, CoTrak or other Service Center procedures to include assisting with procedures inquires and problem resolution.
- Performs time-sensitive account maintenance before and after account processing cycles.
- Resolves inbound and makes outbound service calls regarding routine collateral protection insurance coverage questions, inquiries and/or problems on the status of insurance on loans made by financial institutions by researching, verifying, updating loan insurance information and documenting the affected account's history file.
- Services complex calls, questions or problems from the Customer Service Staff to include refers, when necessary, unique, highly complex calls to appropriate resources to ensure customer satisfaction.
- Creates internal management reports; and assists in special projects as needed.
Serious candidates will possess the minimum qualifications: - High School Diploma or GED required.
- Minimum of one to two (1-2) years in coordinating the implementation of company products and procedures and high-level customer service or other related experience in an insurance or banking environment.
- Working knowledge of insurance coverage and procedures.
- Strong orientation to detail and ability to maintain accuracy in processing loan information and detecting discrepancies.
- Excellent interpersonal, organizational, communication (both written and oral), and telephone etiquette skills.
- Strong computer and keyboard skills which includes MS Word and Excel.
- Able to stoop, kneel, and sit for long periods of time while processing and/or providing support to the Financial Institutions.
- Able work under sometimes stressful conditions while maintaining professionalism and enthusiasm.
SWBC offers : - Competitive overall compensation package
- Work/Life balance
- Employee engagement activities and recognition awards
- Years of Service awards
- Career enhancement and growth opportunities
- Leadership Academy and Mentor Program
- Continuing education and career certifications
- Variety of healthcare coverage options
- Traditional and Roth 401(k) retirement plans
- Lucrative Wellness Program
Based upon employee eligibility
Additional Information: SWBC is a Substance-Free Workplace and requires pre-employment drug testing.
Please note, SWBC does not hire tobacco users as allowed by law.
To learn more about SWBC, visit our website at . If interested, please click the appropriate apply button.