SWBC is seeking a talented individual to provide client service support on a loan portfolio for one of our financial institutions by ensuring that key data is correctly acquired and maintained for customer and client satisfaction.
Why you'll love this role: In this role, you will work with and engage new people on a daily basis, exercising empathy and getting to know what is important to customers and how to best meet their insurance needs. You will work with a team of highly engaged sales agents and support staff in a fun and competitive environment where you will have the opportunity to use your best customer service talents and skills each day.
Essential duties include the following: - Takes and returns inbound calls reviewing stated above information.
- Refers complex questions, problems or homeowner complaints promptly and accurately to the appropriate resources to ensure customer and client satisfaction.
- Works hand in hand with internal Agents, Customers and our Carrier.
- Responsible for entering policy information into our system, processing any policies, endorsements, and cancellations.
- Corresponds with customers on any information and works on reports when needed.
- Answers service and sales calls through our que.
- Works the scanned mail, and works with accounting to review any premium received.
Serious candidates will possess the minimum qualifications: - High School diploma or equivalency.
- Minimum of two (2) years data entry or customer service experience. Mortgage insurance experience is preferred.
- Property and Casualty license or obtain within ninety (90) days from date of employment.
- Excellent organizational and analytical skills.
- Possess excellent written and verbal communication skills.
- Able to operate basic office equipment including a 10 key calculator by touch.
- Able to type at least 45 WPM accurately and must be proficient in word processing.
- Bilingual preferred.
SWBC offers : - Competitive overall compensation package
- Work/Life balance
- Employee engagement activities and recognition awards
- Years of Service awards
- Career enhancement and growth opportunities
- Leadership Academy and Mentor Program
- Continuing education and career certifications
- Variety of healthcare coverage options
- Traditional and Roth 401(k) retirement plans
- Lucrative Wellness Program
Based upon employee eligibility
Additional Information: SWBC is a Substance-Free Workplace and requires pre-employment drug testing.
Please note, SWBC does not hire tobacco users as allowed by law.
To learn more about SWBC, visit our website at . If interested, please click the appropriate apply button.