Job Description As a Client Service Representative, you will provide effective communication and problem solving to client inquiries in a positive manner and promptly respond to client requests and elevate to qualified staff if unable to reach resolution. You will also be responsible for maintaining client database information and performing data entry procedures as required with impeccable attention to detail and remarkable accuracy.
Our ideal candidate would be client satisfaction focused and a strong willingness to learn. This position is 100% in office at our Lincoln, NE location.
Key Responsibilities - Provide laboratory reception service.
- Promptly answer phone calls in a friendly manner.
- Assist walk in clients by receiving samples and/or providing requested supplies.
- Manage and respond to client questions, comments and concerns.
- Be proactive in keeping clients informed and providing timely resolution to client requests.
- Communicate relevant client information to management and sales staff directly and via CRM.
- Provide support to website services.
- Establish new accounts and maintain client database in CRM, LIMS and financial software.
- Perform data entry procedures as required ensuring accuracy and timeliness.
- Provide entry of sample information into LIMS software.
- Generate laboratory information sheets and disperse appropriately.
- Issue add tests and reruns as requested and follow through on process.
- Perform corrections of data entry errors in LIMS software.
- Be responsible for mailing and shipping functions.
- Prepare reports of analysis to be mailed. Transport to post office for delivery.
- Prepare supplies to be shipped. Arrange for delivery with the most cost-effective supplier while meeting expected arrival times.
- Promote and adhere to safety in the workplace.
- Use personal protective equipment (PPE) as required. Follow safe work procedures and report unsafe conditions and injuries immediately.
- Inspect own work area and take approved remedial action to minimize or eliminate hazards.
- Complete required safety training assignments, forms and paperwork.
Position Requirements - High School diploma or GED preferred.
- Ability to prioritize and multi-task in a fast-paced environment.
- Proven organizational and time management skills.
- Detail orientated nature.
- Excellent verbal and written communication skills.
- Strong interpersonal and customer service skills.
- Strong computer skills.
- Ability to lift 50 lbs.
- Scheduling flexibility and ability to work overtime as needed based on workflow and deadlines.
Key Measurables - Maintain good attendance.
- Maintain a friendly and helpful attitude.
- Process client requests in a timely and efficient manner.
- Maintain high level of accuracy.
- Perform tasks in an efficient and timely manner.
About Us For the past 60 years we at AgSource have woken up each day to support those that never stop feeding the world - and we have no plans to quit. In 1959, AgSource was formed to serve Wisconsin dairy farmers. What began as a regional, dairy records processing cooperative has now grown into the AgSource of today - serving industries that span the entire agricultural ecosystem.
From cutting-edge soil, plant tissue and water testing, to agronomic consulting and full-service DHI testing, AgSource is at its core, a source of truth.
One test at a time, we help our clients make the best decisions - always grounded in data.