Client Service Representative

Dundee, Illinois

Community Veterinary Partners
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Join Our Veterinary Team as a Client Service Representative.

Are you passionate about helping people and their pets? Do you thrive in a fast-paced environment and take pride in providing outstanding customer service? If so, we want to meet you.

We're looking for a Client Service Representative (CSR) who will be the warm, welcoming face and friendly voice of our veterinary practice. In this role, you'll play a vital part in creating positive experiences for both pets and their people - from the first phone call to the final farewell at checkout.

What You'll Be Doing:

You'll wear many hats throughout the day, including:
  • Answering a high volume of incoming calls with professionalism and compassion
  • Scheduling and confirming appointments
  • Handling prescription requests (in person, over the phone, and via fax)
  • Updating electronic patient records and uploading medical files/images
  • Checking in/out patients and managing payments
  • Collaborating with doctors and technicians to support client needs
  • Educating pet owners about our products, services, and wellness plans
Our Ideal Candidate:

You're someone who:
  • Goes the extra mile to delight clients, not just satisfy them
  • Has a friendly, upbeat personality and enjoys connecting with people
  • Thrives in a multitasking environment and is eager to learn new things
  • Stays calm and collected under pressure, with a healthy dose of empathy
  • Understands the emotional nature of veterinary care and handles it with grace
  • Is tech-savvy and familiar with tools like Microsoft Outlook and Word
  • Can adapt to busy days or slower moments with equal enthusiasm
  • Brings strong problem-solving and time-management skills to the table
What We Offer:

In return for your hard work and dedication, we provide:
  • A competitive salary
  • Employee discounts on veterinary services for your pets
  • A supportive and collaborative work environment
  • Benefits available for both part-time and full-time positions (details discussed during the interview)
Our Core Values:

At the heart of our clinic, we value:
  • Positive communication
  • Kindness
  • Teamwork
  • A can-do attitude
If you're excited to bring your energy, empathy, and customer service skills to a team that truly cares - we'd love to hear from you.

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental Insurance
  • Employee assistance program
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Parental leave
  • Retirement plan
  • Vision insurance
Schedule:
  • 10-hour shift
  • Day shift
  • Holidays
  • Every other weekend shift
Date Posted: 31 May 2025
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