Client Service Rep (BOS)
BCforward is currently seeking a highly motivated Operations Specialist for an opportunity in Boston, MA - 02110
Position Title: Operations Specialist
Location: Boston, MA - 02110
Anticipated Start Date: 4/21/2025
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.
Expected Duration: 06 months
Job Type: FULL TIME , CONTRACT , ON-SITE
Pay Range: $22.00 - $24.00
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).
Requirements:
- Client Service
- Proactively respond to client inquiries on a daily basis
- Provide filtering and escalation for client inquiries
- Participate in scheduled client meetings as requested
- Assist in activities that support the measurement of Client Service Standards across the various products provides to our clients.
- Work effectively with internal departments or third party providers to prioritize client requests, deliverables and issue resolution
- Execute reviews of internal reporting for assigned client relationships and escalate issues which may impact client servicing to the Client Service Supervisor
- Participate in team based project work and audits
Basic Qualifications:
- BS/BA degree preferably in a business, finance, or accounting related concentration and/or equivalent work experience
- Ability to communicate effectively both verbally and in writing
- Ability to effectively prioritize and resolve client needs
- Ability to learn and utilize new technologies to research, analyze, and resolve client needs
- Ability to work quickly and accurately in a deadline oriented environment
- Ability to build and maintain internal and external client relationships
- In-depth knowledge and understanding of various securities options, accounting standards and ongoing regulatory changes required
- Strong ability to apply analytical skills to data, work flows, numeric information and problem solving
Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.
Interested candidates please send resume in Word format Please reference job code 237342 when responding to this ad.