Client Service Manager

SCCMHA JOB VACANCY ANNOUNCEMENT

Client Service Manager

Pay Range: $60,313.78 - $74,231.60 Annually

$3,000 Recruitment Bonus for Clinical Bachelor level new hires ($1,000 paid at start, $1,000 paid after 3 months, and $1,000 paid after successful probation period.)

GENERAL STATEMENT OF DUTIES:

Under general supervision of Mental Health Supervisor (Community Support Services) and/or (State Facility and Forensic Intensive Case Management), provides case management for consumers receiving Saginaw County Community Mental Health Authority (SCCMHA) services. Develops individual program plan containing goals, objectives and methodologies to assist consumer to remain in the least restrictive community setting and meet treatment guidelines. Ensures plan is implemented correctly and monitors plan monthly. Coordinates necessary services, assesses progress, and provides written documentation to support billing. This position will be knowledgeable about and actively support culturally competent recovery based practices; person centered planning as a shared decision making process with the individual, who defines his/her life goals and is assisted in developing a unique path toward those goals; and a trauma informed culture of safety to aid consumer in the recovery process.

MINIMUM REQUIREMENTS:

Education:

Bachelor's degree in a mental health related field from an accredited school.

Valid Michigan Driver's license with a good driving record.
A minimum of a Bachelor's degree in human service field and/or limited licensed bachelor of Social Work (LLBSW), licensed bachelor of Social Work (LBSW).

Experience:

A minimum of one (1) year post-degree experience in the human service field is preferred. However, pre-degree mental health experience or post-degree human service experience less than two years will be considered if the applicant exhibits the knowledge, skills and abilities listed below.

Knowledge, Skills and Abilities:

Knowledge of mental health resources, and/or mental illness, counseling, psychology.

Ability to facilitate small groups and work effectively in a team environment.

Ability to plan, organize and complete work in a timely fashion.

Ability to handle individuals who may be distributive or potentially violent.

Clinical awareness and sensitivity, including a belief that individuals with developmental disabilities can be meaningful participants in our community.

Experience with program development; behavioral interventions and ability to assess behaviors and their causes; develop strategies to change problem behaviors and familiarity with Applied Behavior Analysis techniques and interventions.

Ability to maintain favorable public relations and provide community leadership. General skills with resource allocation, including inter-agency, intra-agency, and insurance coordination.

Ability to coordinate other disciplines to maximize positive consumer-chosen outcomes.

Effective oral and written communication skills, minimum at a college level.

Effective problem solving and mediation abilities.

Ability to exercise independent and mature judgment.

Ability to accept and implement constructive supervision.

Possesses functional knowledge of Microsoft Office, Word and Excel.
Ability to maintain appropriate professional boundaries.

The following benefits are offered to full-time SCCMHA employees:

Generous salaries include graduated step increases at 6 months and then annually

4% guaranteed Salary increase for 2023 and 2024

401K Employer contribution up to 9%

144 hours of earned paid time off for a first-year employee, along with 2 hours per month paid Wellness hours

13 paid holidays

Public Service Loan Forgiveness participation to address educational debt

Tuition reimbursement available for qualifying education up to $5,000 per year

EXCELLENT Blue Cross and Blue Shield health insurance for self and family with 3 different options to choose from including affordable Dental coverage option, and Vision insurance at NO CHARGE

$50,000 Life Insurance at NO CHARGE

Additional Insurances: Accident Illness, Critical Illness, Life/AD&D, Long-term disability, Short-Term disability, and optional Life

Flexible spending account, dependent care assistant plans, 457 and Roth IRA all available

Virtual Employee Assistant (EAP) services at no cost for employee and family

PAID professional licensing reimbursements

No cost Evidence Based Practices Training and related supervision for certification provided

The above job posting is only a summary of the job description, for a complete listing of all job responsibilities see the Job Description.