Job Description
Job Summary The Client Services Manager (CSM) is responsible for developing and managing relationships with assigned clients and field staff, overseeing non-clinical aspects of care provision, and ensuring client satisfaction and retention. This position reports to the Client Services Supervisor, Director of Operations, or the Administrator.
Duties and Responsibilities
- Manage client relationships, including collecting referral information, coordinating admissions, and addressing non-clinical issues or questions.
- Participate in communication between clients, field staff and office personnel.
- Demonstrate working knowledge of in-home ABA therapy services, payer source requirements, and MGA-specific software systems, policies, and procedures.
- Demonstrate basic knowledge of Microsoft Office applications.
- Collaborate with recruiting team to address staffing needs and communicate client-specific requests.
- Troubleshoot authorization and client family needs, coordinating services with external providers when necessary.
- Set realistic expectations with clients regarding MGA's service capabilities and escalate issues to management as needed.
- Support and execute the company's mission, ethics, and goals while representing MGA professionally.
Qualifications: Qualifications
Requirements - Bachelor's Degree Preferred
- 2+ years' experience in customer service role
- 1+ years' experience in management position preferred
- Reliable means of transportation and flexibility to travel
- Strong time management skills required
- Strong communication skills required
Additional Information
As an MGA Client Service Manager you can expect - Starting Base Salary of $58,000 plus Cell Phone and Car Allowances
- Health, Dental & Vision Coverage
- Health Savings Accounts (HSA-available if enrolled in high deductible plan)
- Flexible Spending Accounts (FSA & LPFSA)
- Dependent Care Reimbursement Accounts (DCRA)
- Employee Assistance Program (EAP-available if enrolled in Health plan)
- 401(k) retirement plan
- Paid Time Off (PTO)
- Company Paid Holidays
- 100% Company Paid Life Insurance (if enrolled in Health plan)
- Voluntary Life Insurance
- Short & Long-Term Disability
- Critical Illness/Accident Insurance
- Hospital Indemnity Insurance
- Identity Protection Plan
- Legal Care Plan