Client Service Coordinator

Job Description

SUMMARY
Act as Client Service Coordinator for daily business activities and coordination of efforts between all departments and assigned customer accounts to ensure timely, accurate and comprehensive responses to client requests. May work with Quality, Recruitment, Scientific Operations, Business Development and Business Finance teams, as required, to ensure that high-quality customer service is provided. Adheres to Client Services processes, policies and procedures.

Essential Responsibilities

• Prepares and manages customer quotes as requested by Business Development Executives.

• Creates and submits orders through SAP (ERP) & internal MBS ordering system.

• Coordinate the entire sales process leveraging Sales Force Service Cloud.

• Coordinate with Operations teams to ensure the product is available to complete order.

• Follows up on orders and serves as a liaison between the Sales and Operations teams.

• Participate in and contribute actively to Client Services team call and cross functional meetings as needed.

• Manage master data tickets, order acknowledgements, and purchase orders for assigned accounts.

• Track and follow up with customers on purchase orders with open balances.

• Triage customer & US distributor calls and create a Service Cloud case to assign to the appropriate person for quickest response.

• Triage and handle customer requests or issues for an assigned region. Assist colleagues in other regions as needed.

• Run donor and inventory reports to help identify products or donors for a specific customer request.

• Demonstrate excellent communication relationship-building skills by making good opening statements, connecting with the customer, asking open and high gain questions to determine needs, and provide solutions for customer concerns/questions.

• Make outbound communications to customer organizations at all levels and functional areas where purchasing decisions are made as needed for sales support activities.

Supervisory Responsibilities
This position has no direct supervisory responsibility.

Qualifications
To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily using the skills and abilities outlined in this job description. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Discretion in handling confidential and sensitive matters

Education, Experience, and Licensure

• High school diploma or comparable education, required

• Bachelor's degree in Biological Sciences preferred

• Minimum 2 years' experience supporting Sales team activities

• Experience utilizing Salesforce or other CRM products

Technical Skills

• Excellent communication skills.

• Thrive in a fast-paced environment with strong organizational and time management skills
to prioritize and manage multiple tasks while meeting deadlines.

• Proficient use of Microsoft Office products including Word, Excel, Outlook, and
PowerPoint.

• Ability to quickly learn new software programs as needed.

Pay ranges between $20-25/hr based on experience

The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly and never provide banking information during the application process. Candidate safety is a top priority at Planet Pharma.

Planet Pharma is an equal opportunity employer. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.