Client Service Coordinator

Join the industry leader. BOLAND provides clients with sustainable and energy efficient solutions for commercial, institutional and industrial buildings in the Washington, DC / Baltimore metropolitan area. We allow building occupants and owners to do what they do best focus on business, not buildings.

Did you know we have been named "Best Place to Work" by 'Washington Business Journal' 17 times?

Client Service Coordinator: Coordination of internal and external client service requests. Administrative duties as described in responsibilities.

Workplace Type: Hybrid: Flex for your day, 3 days per week in person

Office Location: Gaithersburg, MD

Essential Duties:

- Always provide excellent client service to all internal and external clients

- Answer telephones and email messages in friendly, prompt, and professional manner

- Monitor phone lines and help the next call in the queue

- Receive and convey important information in a timely fashion

- Process, schedule and follow up on quoted jobs from the time they are routed until they are sent to billing

- Process, schedule and follow-up on contracted service inspections

- Process daily and weekly time for Service Technicians and Apprentices

- Ensure by the end of the day that each technician is informed of their schedule for the following day

- Assist all Service Technicians and Apprentices continually; updating contract obligations, maintaining their schedules, issuing purchase orders for supplies/ parts ordered, verify accurate time entries, and proactively assisting with client communications.

- Other duties as assigned

Education and Experience Requirements:

- High School diploma or equivalent experience and education required

- 2 years of administrative and client service experience

- Dispatch experience is a plus

- Strong computer skills, proficient in MS Office

- Positive, resilience, self-starter, takes initiative

- Punctual, multi-tasker, reliable, organized, detail oriented

- Strong client service and time management skills, team player, excellent communication and phone skills, works well under pressure and deadlines

Physical Requirements:

- Able to be seated in office setting for long periods of time

We offer:

- Excellent pay and benefits

- Great and supportive work environment

- Professional training and growth

- Generous educational assistance program

- Recognition and outstanding co-workers.

If you are interested in joining the Boland team, please apply through the company website:

We want to hear from you.

We are an equal opportunity employer. This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Must be able to pass a background investigation and a pre-employment drug screening. Boland is a drug and alcohol-free workplace.