Client Service Associate

Position: Client Service Associate - Fixed Income

Department: Distribution

Location: New York, NY

Salary Range: $100,000 - $140,000 (Annual) + Bonus

Position Description:

This position will play an important role in servicing MacKay Shields' institutional clients. The primary responsibility of the Client Service Associate is to work alongside senior members of the Marketing & Client Services Team and investment professionals to deliver the highest level of client service by building relationships with our partners, gathering and analyzing fixed income trends, evaluating portfolio strategies, and completing detailed client reports. Major responsibilities include the following:

Responsibilities

• Complete, review, and evaluate complex client reports, client due diligence questionnaires, and portfolio presentations
• Understand and respond to ad hoc client inquires in a timely and efficient manner
• Cultivate strong relationships with colleagues and our clients
• Handle multiple tasks while meeting strict client deadlines
• Keep abreast of industry initiatives and market trends that impact the business

Requirements

• Bachelor's Degree in Business, Economics, Marketing, Finance, or related discipline
• Minimum of 3-5 years' experience in the financial services industry (preferably in fixed income asset management)
• Proficiency with Microsoft Excel and strong knowledge of software applications in general, such as index-provider databases, Factset, Bloomberg, and eVestment
• High attention to detail and ability to analyze and validate data
• Understanding of performance reporting, risk measures, and portfolio characteristics
• Customer focused with proven analytical skills in fast-paced environment
• Strong relationship building skills, with ability to clearly articulate analysis both written and verbally
• Knowledge of fixed income securities and financial markets
• Ability to handle multiple tasks, prioritize deliverables in a deadline-focused environment, and identify opportunities to improve current processes
• Added preference will be given to candidates with a background in finance, those with a prior history of working with asset management clients and those who have attained or are participating in the Chartered Financial Analyst (CFA) program through the CFA Institute

Why Work at MacKay Shields

Central to MacKay Shields' culture is the strong commitment to both our clients and employees. We believe a connection exists between satisfied clients and happy employees. We promote a high degree of autonomy and place accountability across investment teams and offices. We encourage collaboration, innovation, and professional development as anchors to our culture.

Why What We Do Works

Since 1938, MacKay Shields has partnered with clients to help meet their investment goals through high quality products and exceptional service. As active managers, we serve as a trusted advisor to a prominent group of pension funds, government and financial institutions, family offices, high net worth individuals, endowments, and foundations from across the globe. We were acquired by the New York Life Insurance Company in 1984 as the foundation to its multi-boutique investment advisor model. The model-which was designed to combine the benefits of nimble and independent investment boutiques with the strength of a financially strong partner-has been key to MacKay Shields' success. The firm currently manages assets for institutional investors and other financial service providers across the globe.

MacKay Shields LLC offers an excellent salary and benefits package.

At MacKay Shields, we commit to the equitable treatment of all. Differences in background, experience, characteristics, and abilities-whether readily visible or unseen-make each person unique and valuable. Attracting, developing, and retaining diverse talent is critical to our success. We promote a comprehensive approach to diversity and inclusion to serve our employees, our clients, and our community. Striving to make a positive impact and deliver results through performance with purpose is at the heart of our ethos. MacKay Shields LLC is committed to creating a diverse employment environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status or any other characteristic protected pursuant to federal, state or local law.