Client Service Associate

Company Description

About Us:
At Reboot Staff, we specialize in empowering organizations through strategic workforce solutions and innovative staffing services. Our mission is to help businesses thrive by connecting them with top-tier talent while fostering professional growth and excellence in every client partnership. We pride ourselves on a culture of integrity, creativity, and long-term success.

Job Description

Job Description

Reboot Staff is currently seeking a dedicated and detail-oriented Client Service Associate to join our growing team in Montgomery, AL. This role serves as a key point of contact for our clients, ensuring an outstanding experience and effective coordination between departments. The ideal candidate will be client-focused, highly organized, and capable of managing multiple responsibilities with professionalism and care.

Responsibilities

• Act as the primary liaison between clients and internal departments
• Manage client inquiries, providing timely and effective solutions
• Maintain accurate client records and service documentation
• Support onboarding processes and follow-up on service deliverables
• Prepare reports and summaries for client accounts and internal meetings
• Identify client needs and collaborate with team members to develop strategies
• Ensure service delivery standards meet or exceed client expectations
• Handle sensitive information with discretion and confidentiality

Qualifications

Qualifications

• Bachelor's degree in Business, Communications, or related field preferred
• 1-3 years of experience in client services, administrative support, or account management
• Excellent verbal and written communication skills
• Strong organizational and time management abilities
• Proficiency in Microsoft Office Suite and CRM systems
• Problem-solving mindset and attention to detail
• Ability to manage multiple priorities in a fast-paced environment

Additional Information

Benefits

• Competitive salary: $60,000 - $70,000 annually
• Health, dental, and vision insurance
• Paid time off and holidays
• Professional development and training opportunities
• Clear pathways for career advancement
• Supportive and collaborative work environment