We are a boutique, woman-owned financial advisory firm based in Commerce, TX, and we are committed to delivering personalized financial guidance to families, individuals, and business owners. Our firm prides itself on creating customized strategies to meet the unique needs of each client, combining deep financial expertise with a warm, service-oriented approach. We're driven by the impact we can make, both in our local community and in the lives of the clients we serve. We are our clients' advocates and trusted guides, helping them navigate life's financial complexities with confidence. Our comprehensive wealth management offering includes financial planning, retirement planning, investment management, employee benefits, insurance, and more. We believe in doing what is right and going the extra mile for our clients, and our clients stay with us because of the exceptional care and service they receive. As a small, tight-knit team, we collaborate and support each other every step of the way.
As the Client Service Associate, you will play an important role on both sides of our business: financial planning and investment management, and employee benefits. On the financial planning and investment management side, you will support the advisory team and our clients by facilitating and maintaining ongoing client support, answering general inquiries, handling various client matters, researching and resolving client service issues, preparing required documents, marketing efforts, and administrative tasks. On the employee benefits side, you will assist us in supporting our employer groups by answering calls and questions, assisting with enrollment, gathering reports, helping to process monthly billing, and participating in on-site visits. You are highly organized and able to work independently, but you also thoroughly enjoy being part of a team. You are an administrative pro and a go-getter who rarely lets a detail slip through the cracks. You love to work with clients, have a positive and welcoming demeanor, and are always eager to help wherever you can. Due to the nature of our industry, this is an in-office position. While this is ideally a full-time role, we do have flexibility for part-time hours.
Essential Functions: This position is responsible for, but not limited to the following:
- Greet and welcome clients in a friendly and professional manner in person and over the phone
- Assist in preparing for client meetings, including compiling necessary documents and information
- Handle client inquiries and follow up on outstanding tasks or requests
- Ensure a positive client experience by providing excellent service and timely responses
- Schedule meetings and manage calendars for the advisory team
- Handle routine matters for client accounts including processing name and address changes, beneficiary changes, bank authorizations, answering client questions
- Track outstanding client service items, proactively address outstanding issues or alerts and provide updates on pertinent items to the team
- Create and maintain accurate client records in the CRM system (Redtail), ensuring all confidential and required information is securely stored
- Assist with open enrollment by preparing materials, coordinating timelines, and supporting employees through the enrollment process
- Maintain accurate records and ensure timely submission of enrollment forms and supporting documentation
- Support the preparation of benefit summaries, plan comparisons, and renewal materials
- Participate in on-site visits to client locations to assist with benefit education, enrollment, and service support
- Support firm marketing efforts, including sending personalized marketing emails and client mailings, and organizing and participating in client events
- Order supplies and coordinate client gifts to enhance client relationships
- Maintain the office environment to ensure it is organized, clean, functional, and presentable at all times
- Perform various miscellaneous tasks as assigned
Qualifications: - Bachelor's degree in finance, marketing, business, or a related field highly preferred
- 1+ years' experience in financial service industry preferred
- Must be a commissioned Notary Public, or able to obtain certification within 6 months
- SIE and state insurance licensed highly preferred, or able to obtain within 6-12 months
- Knowledge of Broker Dealer and Investment Advisory Regulations a plus
- Intermediate to Advanced skills in all Microsoft programs (Word, Excel, PowerPoint, Outlook)
- Ability to communicate with clients and business contacts in a courteous and professional manner both verbally and in written format
- Strong with technology and aptitude to learn new software programs
- Ability to prioritize and handle a variety of changing responsibilities and manage time-sensitive projects with specific attention to detail
- Ability to work independently and as part of a team
- Detail-oriented and able to manage multiple tasks and deadlines