Client & Sales Operations Manager Join GPD Group, where our purpose is to improve the well-being of our employees, clients, communities and business partners by transforming opportunities into success. We are passionate about the work we do and the relationships we build with clients. Our employee ownership structure fosters a non-hierarchical collaborative work environment, where everyone is encouraged to share their ideas and creativity to the betterment of the organization and our clients. This structure also enables each associate to explore and expand their talents, reach their full potential, and deliver to the core traits that guide GPD group and allow us to deliver successfully for our clients.
For more than 60 years, GPD Group has been providing architectural, engineering and planning services to clients across the United States. With a diverse team of almost 80 professionals working in 13 different offices, it is our passion for our work and our commitment to our purpose that unites us.
GPD is currently seeking a
Client & Sales Operations Manager for our
Akron, OH office locations. Job Qualifications: - 8+ years in sales operations, client management, or strategic account operations in A&E
- Proven experience leading CRM implementation and adoption across multiple teams
- Strong analytical and reporting capabilities with CRM/BI tools (Deltek, Salesforce, HubSpot, Tableau)
- Skilled at building systems in matrixed organizations with decentralized ownership
- Excellent cross-functional collaboration and communication skills.
- Proficient in Microsoft Office Suite: Excel, Outlook, Word, etc.
- Valid Driver's License is required.
Day-to-Day Job Responsibilities: - Lead CRM implementation and administration.
- Develop and coordinate account management process and provide client retention support.
- Design and manage client experience framework and satisfaction metrics to address service gaps and continuously improve client experience.
- Sales pipeline management and reporting.
- Provide data driven performance analytics.
GPD passionately believes that everyone on our team knows they are a valued member of our employee-owned company. When you are willing to put in the time and effort to make us successful, you will see that in your paycheck and your benefits offering.
- Health Insurance
- Dental Insurance
- Life Insurance
- Short-Term & Long-Term Disability Insurance
- Vision Insurance
- 401(k) with matching and company profit-sharing contribution
- Rich Bonus Program that rewards both company and individual performance
- Vacation & Sick Time
- Professional Development Support
- And much more
Equal Opportunity/Affirmative Action Employer-M/F/Disabled/Vet
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