Quill, a respected leader in office supplies since 1956 and part of the Staples family of brands, is seeking a dedicated Client Relationship & Sales Manager. Our commitment to delivering exceptional customer support and valuable solutions has made us a trusted partner in the industry. Join us and make every workday rewarding.
As a key player in our team, you will engage with customers from various sectors, providing them with the right products and services to meet their needs.
Start Date: Monday, April 21st
Your Responsibilities: - Serve as the primary point of contact to build and nurture long-lasting customer relationships.
- Manage a portfolio of clients effectively through organized productivity and pipeline management.
- Collaborate with internal teams to enhance the customer experience.
- Ensure high satisfaction levels among existing clients by delivering outstanding service daily.
- Drive sales and profit margins through proactive account management.
- Meet or exceed productivity goals consistently.
- Enhance internal and external business relationships to foster growth.
- Conduct outbound sales calls to expand our customer base.
- Educate customers on our range of products, programs, and consolidation opportunities.
What You Bring: - Integrity in all business interactions.
- Exceptional time management and organizational skills.
- A strong ability to develop and close sales opportunities.
- Effective relationship building capabilities.
- Knowledge of products, pricing, competition, and sales objectives.
- Skill in articulating company values and service benefits over phone and internet.
- Adaptability in a fast-paced environment that prioritizes continuous improvement for the customer experience.
- Capability to engage buyers at multiple levels within small to mid-sized businesses.
Basic Qualifications: - High school diploma or G.E.D.
- 6 months or more of experience in sales or customer service.
- Effective communication skills, both oral and written, along with solid relationship building expertise.
Preferred Qualifications: - Proven experience in account management or similar roles.
- Creative and analytical thinking abilities.
- Strong business acumen and effective sales strategies.
- Proficient in Microsoft Office and other computer skills.
- Exceptional organizational and problem-solving skills.
- Able to thrive in a dynamic environment and adapt to change.
We Offer: - An inclusive culture with associate-led Business Resource Groups.
- 112 hours of PTO and a comprehensive holiday schedule (7 observed paid holidays + 1 floating holiday).
- Access to online and retail discounts, a 401(k) with company match, wellness programs, and more.
At Staples, we prioritize inclusion, ensuring every employee feels valued and empowered to reach their fullest potential. We believe that diversity fosters a better workplace and drives innovative thinking, allowing us to exceed customers' expectations. Staples is an Equal Opportunity Employer, offering fair consideration for all applicants without bias.