Job Title: Client Relationship Manager - Strategic Accounts
Location: Charlotte, NC (Hybrid: 3 days in-office, 2 days remote)
Industry: Dental
Pay: $65,000 - $90,000/year
About Our Client: Addison Group is hiring for our client, a rapidly growing company in the dental industry with a strong reputation for innovation and a newly built office in Charlotte, NC. This is a newly created role with significant opportunities for long-term career growth into leadership or sales.
Job Description: We're seeking a strategic, client-focused professional to manage key customer relationships and lead post-sale implementation efforts. The Client Relationship Manager will work closely with sales teams, technical specialists, and customer service partners to ensure a seamless onboarding and support experience for dental clients. This role is hybrid, based out of the Charlotte office.
Key Responsibilities:- Oversee post-sale implementation of dental equipment and software solutions.
- Serve as the main point of contact for key accounts, managing communications and resolving any service or order issues.
- Partner cross-functionally with internal departments (customer service, tech support, IT) to ensure high-level support and smooth installation.
- Document all activities in the CRM system (Business Central/D365) for accurate forecasting and client tracking.
- Identify and act on opportunities to improve operational efficiencies and upsell additional products.
- Collaborate with distribution partners and internal sales leadership to enhance customer experience.
- Attend key industry events to represent the client as needed.
- Handle inventory management, shipment coordination, and delivery execution to ensure seamless product fulfillment and client satisfaction.
Qualifications:- 5+ years of experience in sales, account management, or customer service within the dental industry.
- Bachelor's degree in business, marketing, communications, or a related field preferred.
- Experience working with dental equipment and CRM systems such as Business Central or D365.
- Strong communication, organizational, and relationship-building skills.
- Ability to troubleshoot technical issues and learn new systems quickly.
- Comfortable with a hybrid work schedule (3 days onsite in Charlotte).