We are seeking a proactive and service-oriented Client Relations Supervisor to lead our reception and hospitality operations. This position plays a critical role in ensuring an exceptional client and guest experience while maintaining operational excellence across front desk services, hospitality functions, and event coordination. The ideal candidate will be a natural leader with a strong background in customer service, staff supervision, and office operations.
Key Responsibilities:
Team Management & Leadership
- Supervise and support the reception and hospitality team, including scheduling, training, coaching, and performance evaluations.
- Foster a culture of service excellence, professionalism, and teamwork.
Operational Oversight
- Ensure seamless daily operations of front desk and hospitality services.
- Oversee guest services, reception coverage, and coordination of office events and meetings.
Customer Service
- Promptly address and resolve client service issues, escalating to CAID as appropriate.
- Maintain a high standard of hospitality for all visitors, clients, and stakeholders.
Training & Development
- Provide continuous training to enhance team skills, service quality, and adherence to protocol.
Resource & Inventory Management
- Monitor staffing levels, supplies, and equipment to ensure operational efficiency.
- Assist with ordering snacks and maintaining par levels for office supplies.
Reporting & Communication
- Generate and submit reports on service quality, team performance, and operational updates to senior management.
Event & Meeting Coordination
- Support CAID in planning and executing office meetings, events, and conferences, including catering logistics and room setup.
Visitor Management & Security
- Manage visitor access, ensure proper security protocols, and assist with temporary badge issuance.
Mailroom & Administrative Support
- Assist with mailroom duties including creating labels and providing tracking information.
- Provide general administrative support and handle ad hoc assignments as needed.
Vendor & Facilities Coordination
- Liaise with external vendors and support CAID with vendor-related tasks and service delivery.
Morning Operations Responsibilities
- Distribute newspapers as needed from the freight area.
- Open phones and review the reception email inbox for inquiries or requests.
- Inspect and tidy conference rooms to ensure readiness for the day.
Qualifications:
- 3+ years of experience in a customer-facing role, with 1+ year in a supervisory or team lead capacity.
- Strong organizational, interpersonal, and communication skills.
- Proficiency in Microsoft Office Suite and experience with scheduling and visitor management systems.
- Proven ability to resolve customer issues with professionalism and poise.
- Detail-oriented with the ability to manage multiple priorities in a fast-paced environment.
- Experience in event coordination, hospitality, or facilities support is a plus.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.