Client Partner

MediaRadar is an award-winning advertising intelligence solution that is used by media planning, buying, and selling teams.
MediaRadar offers comprehensive advertising analysis for over 4 million brands across multiple media platforms including TV, digital, mobile, email, events, social media, and print.Media sellers rely on MediaRadar to prospect, create compelling pitches, and connect with the right buyers. Agencies and marketers use MediaRadar to create the best media mix, uncover new advertising opportunities, and monitor their competitors. MediaRadar also offers custom solutions and data licensing for use in market research, sales intelligence, ad compliance, and equity markets.
In November of 2023, MediaRadar acquired Vivvix, a company offering competitive advertising intelligence across both digital and traditional media channels, such as mobile apps, streaming services, and social media. MediaRadar and Vivvix are both AI-powered platforms, with AI used to track and collect advertising insights across media channels, as well as to power sales recommendations and prospecting tools. Following the Transaction, MediaRadars expanded resources and capital will allow it to further invest in cutting-edge data and tech capabilities, building next-gen solutions that drive maximum value for its customers and cementing its position as the industrys analytics leader.
Join our team in the New York City office as a Strategic Client Partner where you will play a crucial role in overseeing the end-to-end health and growth of an assigned book of business. The ideal candidate will lead enterprise level customers with a 5M+ book of business. We would like to hire talent with industry experience across media buying & selling, and/or advertising services, with a preference for experience working on the buying side of the business.

Requirements

What Youll Do:
Account Management:
Manage account health and drive broader solution adoption across the organization. Map account penetration and mobilize sales and customer success to drive awareness and adoption.
Rally internal Customer Success and Customer Support teams to swiftly address and resolve customer issues.
Partner with the Finance and Revenue Operations to ensure accurate invoicing and timely payment.
Partner with the Sales team to ensure successful new client onboarding/hand-off and identify and refer cross-selling opportunities within your existing book of business.
Influence our product roadmap by sharing client feedback with our Commercial leaders and Product teams.
Retention and Growth:
Drive retention and sustainable long-term growth across the book of business.
Plan and manage renewal activity and price adjustments that result in meeting/exceeding account growth targets.
Create compelling business proposals and negotiate commercial terms.
Collaborate with Marketing team and Customer Success on targeted ABM and user outreach campaigns.
Document client engagement activity and proactively manage your renewal pipeline in (link removed).
Industry Insights and Awareness:
Stay abreast of media industry developments and our product enhancements to connect value propositions to your clients.
Share industry learnings with the broader commercial team.

What You Have Already Done:
6-10+ years in account management at a SaaS company, or equivalent experience leading account strategy for enterprise level customers
Experience establishing and growing senior and executive level client relationships (CMO, CEO, SVP, etc.), being seen as a trusted advisor
Strong communication & presentation skills, presenting very organized and structured thinking for planning and execution purposes
Experience leading a $5M+ book of business and commercial negotiations
Benefits
In addition to career progression, training and development, and an excellent work/life balance, future Radarians can expect a great benefits package that includes:
Medical, Dental & Vision Insurance
401k with Company Match
Flexible PTO
Commuter Benefits
Gym Discounts
Summer Fridays
At MediaRadar, employees are encouraged to work hard, have fun and develop strong relationships with their peers. We are committed to creating a diverse, inclusive, and welcoming environment for all employees, living our core values every day. Our inclusive culture promotes respect, equality, and opportunity at every level, reflecting our value of being teammates and working together harmoniously. We listen to the diverse voices within our team, fostering curiosity and an environment where everyone's opinions matter. We are proud to be an equal opportunity employer.
This is a full-time exempt role with a base salary range of $135,000-$160,000, plus variable and benefits. A final compensation offer will ultimately be based on the candidate's location, skill level and experience, and the Company's pay equity.
If you need assistance or an accommodation, you may contact us at (e-mail removed)