Job Location - Bay Area, California
Key Responsibilities
• Own the overall client relationship across service lines and solutions.
• Lead regular project reviews with clients to assess performance, gather feedback, and identify new opportunities.
• Collaborate with delivery teams to ensure commitments are met and expectations are exceeded.
• Understand the client's IT landscape, industry challenges, and digital transformation goals to offer consultative insights.
• Work closely with sales leadership to shape go-to-market strategies and drive pipeline development within accounts.
• Track and report on key account KPIs, risks, and opportunities.
• Act as a voice of the client internally to influence product/service roadmap and delivery improvements.
• Conduct regular status reviews, QBRs, and reporting on KPIs, project health, and client feedback.
• Stay abreast of industry trends, client developments, and emerging technologies relevant to the client's business.
Qualifications & Skills
• 10+ years of experience in the IT services or software industry, ideally with 3+ years in the Retail vertical.
• 5+ years of direct account management experience with enterprise clients, preferably in systems integration or consulting services.
• Deep understanding of systems integration, digital platforms, cloud solutions, and enterprise IT ecosystems.
• Excellent client relationship management and stakeholder engagement skills.
• Ability to navigate complex client organizations and influence decision-making.
• Strong business acumen with a strategic mindset and execution focus.
• Exceptional communication, presentation, and interpersonal skills.
• Detail-oriented with strong organizational and multitasking abilities.
• Bachelor's degree in Business, Engineering, Information Technology, or related field; MBA is a plus.