Company Overview: MedPro Disposal, a leading provider of healthcare compliance solutions, is seeking a dynamic and results-driven
Client Manager to join our team in Naperville, IL. We empower medical facilities nationwide by ensuring adherence to stringent regulations and streamlining waste management, prioritizing safety and sustainability in the healthcare environment.
We are committed to providing innovative solutions and exceptional service that enable healthcare providers to focus on what matters most - patient care. Join our team and play a pivotal role in building and maintaining strong client relationships that drive business growth.
Our Mission: As a Client Manager, your mission is to enhance client value by:
- Maximizing Client Value: Cross-selling innovative compliance solutions and managing service adjustments effectively.
- Delivering Exceptional Client Experiences: Providing a seamless and personalized experience that fosters long-term client loyalty.
- Driving Revenue Growth: Identifying and capitalizing on opportunities to expand client relationships and increase revenue.
- Ensuring Client Retention: Proactively addressing client needs and mitigating churn risks.
Compensation & Benefits: - Uncapped Earning Potential: OTE $75K-$85K+ with uncapped commissions, rewarding your performance and dedication.
- Career Advancement Opportunities: Ongoing training, mentorship, and clear pathways for internal advancement.
- Collaborative & Supportive Team: Join a high-energy team that celebrates success and fosters a positive work environment.
- Comprehensive Benefits: Excellent health, dental, and vision insurance, along with a comprehensive benefits package.
- Work-Life Balance: Generous paid time off and summer hours.
Key Responsibilities: - Strategic Account Management: Develop and implement tailored account strategies to drive client retention and revenue growth.
- Value-Based Sales & Cross-Selling: Identify client pain points and present MedPro Disposal's innovative solutions, uncovering opportunities for cross-selling and upselling.
- Client Relationship Management: Build and maintain strong, long-term relationships with key decision-makers in the healthcare sector.
- Proactive Client Support: Address client concerns promptly and ensure their satisfaction.
- Problem Resolution & Negotiation: Resolve service issues effectively and negotiate win-win solutions for both clients and the company.
- CRM Data Management: Maintain accurate and up-to-date client records in our CRM system (e.g., Salesforce, HubSpot).
- Client Retention & Advocacy: Identify and proactively address potential customer churn, acting as a client advocate.
- Cross-Functional Collaboration: Partner with operations, billing, collections, and sales teams to deliver exceptional client solutions.
Qualifications: - Experience: 2+ years of proven success in sales or account management.
- Education: Bachelor's degree in Business, Marketing, or a related field preferred (or equivalent experience).
- CRM Proficiency: Strong proficiency in CRM software (e.g., Salesforce, HubSpot).
- Communication & Interpersonal Skills: Excellent verbal and written communication skills.
- Sales Acumen: Proven ability to meet and exceed sales targets.
- Organizational & Time-Management Skills: Strong organizational and time-management skills.
- Professionalism & Client Focus: Self-motivated, detail-oriented, with a positive and professional demeanor and a strong focus on client satisfaction.
- Problem Solving: Proven ability to resolve client issues effectively.
Application Process: Shortlisted candidates will be required to complete a brief sales skills assessment before the initial interview.
EEO Statement: MedPro Disposal/MP1 is committed to fostering a diverse and inclusive workplace. We are an equal opportunity employer and encourage all qualified candidates to apply, regardless of race, religion, color, gender identity, sexual orientation, age, disability, veteran status, or any other legally protected characteristic.