Our growing company is currently seeking an Implementation Project Coordinator to join our team. In this role, you will be the first impression and initiate the client relationship post sale. The Implementation Coordinator acts as the primary point of contact for Digital Credential project implementations and must heavily focus on strategic delivery of Digital Credential platform solutions through client onboarding, coordinating resources, extensive product knowledge and constant adaptation and management of client expectations. The Implementation Coordinator will work to set timeline expectations to ensure deadlines. Post implementation, the Coordinator will be responsible for providing technical assistance to both internal and external users by providing answers to users' questions, assisting users by troubleshooting problems with computer hardware or software. This role will also act as technical liaison between the company Client Relations team and clients, providing information, service, and support. The position requires excellent communications skills, both verbal and written. The candidate must be able to work in a high energy environment and adapt to shifting priorities.
Description A national manufacturing and technology company located in the Virginia Beach area is seeking dependable individuals eager to build a career in a fast-paced and friendly team-oriented environment. Exceptional attention to detail, organizational and time management skills are a must.
Duties - Conduct demonstrations, assist in integration and onboarding with clients on electronic product.
- Schedule meetings to manage and coordinate the deployment process.
- Establish guidelines/timeframes to ensure a successful implementation and ensure all milestones are met.
- Monitor all phases of the installation and escalate issues to IT and/or Sales when necessary.
- Exercise the responsibility and authority to take steps to ensure a successful implementation.
- Cultivate, maintain, and apply expertise of company digital product offerings and procedures to solve problems for clients.
- Guide users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
- Field support calls, email, and/or other communication from external users with inquiries regarding technical support, general product support, product onboarding support, and similar concerns.
- Collaborate with other staff to research and resolve problems.
- Collaborate with in-house developers to explain errors and/or recommend modifications in programs to clients.
- Organize and upload data from customer to fit our standard formats.
- Update the deployment process as new versions of software are released or company initiatives change.
- Continually review internal processes to optimize efficiency for both the company and our clients.
- Perform other duties as assigned.
Required Skills/Experience - Bachelor's degree in Computer Science or related field preferred.
- Minimum three years of experience in customer technical support highly preferred.
- Minimum of two years' experience in customer facing role.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Professional and pleasant telephone manner.
- Ability to explain technical issues to technical and nontechnical employees and clients.
- Strong analytical and problem-solving skills.
- Strong organization skills and have the ability to manage projects of varying length.
- Proficient with Microsoft Office Suite or related software.
- Proficient with or the ability to quickly learn an array of computer hardware and software.
- Ability to build strong understanding of products and services offered to clients as well as the technologies supported.
- Reliable transportation for timely work attendance.
General Expectations - A genuine interest and excitement in delivering remarkable customer experiences
- Ability to quickly learn and appropriately utilize internal applications and knowledge bases as needed for timely completion of daily tasks
- Ability to read, process and follow written directions and procedures
- Ability to maintain routine and predictability in dynamic and open-office environment
- Ability to work in concert with a team or independently, with or without direct supervision/guidance as needed
- Physically able to push/pull/lift/carry supplies and various works in progress of at least 35-50 pounds
- Physically able to bend/kneel/walk/stand, in tandem with cart, stepstools or rolling ladders, to access supplies and various works in progress or other materials as needed in storage rooms or production areas
- Flexible and able to adapt to a rapidly changing environment
- Ability to consistently comply with established procedures, rules, and regulations
- Good vision, with or without corrective lenses, in order to sustain adequate visual focus over a period of time
Compensation and Benefits - Full-Time, Monday through Friday, 8:30 am to 5:00 pm with mandatory weekday or weekend as needed
- Competitive wage with opportunities for advancement
- Medical, dental and vision insurance based upon length of service qualifications
- Retirement plan available based upon availability and length of service qualifications
- Paid sick- and annual-leave possible based upon availability and length of service qualifications
- Paid holidays based upon availability and length of service qualifications
Additional Information and Signature For 30 years, Paradigm, Inc. has proven to be a unique, successful, and dynamic company with a reputation of being the best in our industry. A positive attitude, proven work ethic and a desire to learn and surpass expectations are what you will find in our current employees. We seek hard workers with dependable transportation who possess the same ambition, attitude, integrities, desire and required skills to join our team.
Simply stated, we want you to be successful: we therefore make every effort to quantify a candidate's suitability before an offer of employment is extended. Hence, interviewing at Paradigm is a multi-stage process. Included in our evaluations are at least two site visits, question and answer panels, skill, and personality assessments.
Prior to start of employment, successful candidates must pass a drug or illegal substance screening and are subject to a national criminal background check. Your cooperation and full disclosure during these evaluations are strongly recommended. The discovery at any time of withheld information material to past employment, legal status, or criminal conviction will render a candidate ineligible for employment or may cause an active employee to be subject to discipline, up to and including, employment termination.