At Cycles Consulting Inc., under the leadership of Jose Antonio Chavez, we are a dynamic firm dedicated to optimizing sales strategies and fostering leadership excellence for our clients, specifically within the telecommunications sector. We are committed to achieving peak performance and cultivating a culture of continuous professional growth. As we expand our San Diego team to support the AT&T Residential campaign, we are seeking a motivated and customer-focused Customer Experience Associate to join our high-performing group. Here, you will play a crucial role in ensuring AT&T Residential customer satisfaction and enhancing their overall experience, contributing to a collaborative, results-oriented environment where your contributions are valued and your professional growth is a priority.
We seek a highly enthusiastic and results-oriented Customer Experience Associate, passionate about exceeding AT&T Residential customer expectations and expertly guiding them through a seamless and positive interaction with Cycles Consulting Inc. In this role, you will be instrumental in fostering AT&T Residential customer loyalty and driving customer retention, ensuring that every interaction reflects our commitment to excellence. This position offers a unique opportunity to grow your customer service career within a thriving organization dedicated to delivering outstanding experiences to our AT&T Residential customers in the San Diego area.
Main Job Responsibilities of the Client Experience Associate:
- Primary contact for San Diego AT&T Residential customers via phone, email, chat, and potentially in-person, offering courteous and efficient professional support.
- Address AT&T residential customer issues with empathy and efficiency to ensure satisfaction.
- Assist AT&T Residential customers with their service, offering accurate information and helping them choose products and services.
- Efficiently and accurately process AT&T Residential customer requests and transactions according to Cycles Consulting Inc.'s policies for timely resolution.
- Accurately record customer interactions, transactions, and feedback in the CRM system to maintain data integrity and contribute to a comprehensive understanding of AT&T Residential customer needs in San Diego.
- Proactively follow up with AT&T Residential customers to ensure their issues are resolved, their needs are met, and they are satisfied with their overall experience, fostering long-term relationships and loyalty.
- Work with sales, operations, and technical support to ensure smooth customer interactions, solve complex problems, and represent customer needs for the AT&T Residential campaign.
- Cycles Consulting Inc. seeks a Customer Experience Associate in San Diego to identify AT&T Residential customer experience improvements, gather feedback, and help develop best practices and process improvements.
Minimum Qualifications for the Customer Experience Associate:
- High School diploma or equivalent. Some college education or an Associate's degree is a plus.
- Customer service experience, ideally in telecommunications, with a strong passion for exceptional customer experiences.
- Excellent communication (verbal and written) and interpersonal skills, with the ability to interact effectively with diverse individuals and build rapport with AT&T Residential customers in the San Diego area.Excellent verbal, written, and interpersonal skills are essential for effectively interacting with diverse AT&T Residential customers in San Diego and building rapport.
- Possesses strong problem-solving and conflict resolution skills, adept at analyzing customer issues, identifying root causes, and providing timely and professional solutions.
- Proficiency in using computer systems, CRM software, and communication tools (phone, email, chat), with the ability to learn and adapt to new technologies.
- Strong organizational and time management skills, with the ability to prioritize tasks, manage workload, and follow up on customer inquiries in a timely and efficient manner.
- Cycles Consulting Inc. seeks a team-oriented Customer Experience Associate for the San Diego area. This role requires both independent work and collaboration to foster a positive, productive environment focused on AT&T Residential customer satisfaction.
- Customer-centric Customer Experience Associate with a positive attitude needed for Cycles Consulting Inc. in the San Diego area to exceed AT&T Residential customer expectations with integrity and professionalism.
Drive customer satisfaction for AT&T Residential in San Diego. Apply today for the Customer Experience Associate role at Cycles Consulting Inc