Job Summary: The Client Care Operations Representative will be a detail-oriented and tech-savvy member of the client care team. In this role, they will be the first point of contact for our Digital Stylist & Personal stylist team as well as our valued customers, assisting them with their order inquiries while ensuring their overall experience is smooth and seamless. A successful Client Care Operations Representative will be able to multi-task while maintaining efficiency and accuracy
Responsibilities: - Provide prompt and elevated responses to customer inquiries via phone, email, and chat, ensuring a luxury experience that aligns with our brand values.
- Assist customers with their orders, from selection to payment and shipping, while ensuring each step is executed with precision and attention to detail.
- Provide real-time support to both customers and team members, addressing questions and concerns as they arise to maintain workflow efficiency and uphold our service standards and policies.
- Identify and resolve customer issues effectively, demonstrating problem-solving skills and a commitment to customer satisfaction.
- Ability to master different systems and digital tools to manage customer interactions efficiently. Comfort with technology is crucial for streamlining processes and enhancing productivity.
- Accurately input and update customer information and order details in our database, ensuring data integrity and confidentiality.
- Work closely with fellow team members and other departments to ensure seamless communication and service delivery. Strong emphasis on teamwork will help foster an environment of support and shared success.
- Manage multiple customer inquiries and administrative tasks simultaneously, prioritizing effectively to meet deadlines and maintain service quality.
- Participate in ongoing training sessions to enhance product knowledge, customer service skills, and system proficiency.
Desired Background: - Bachelor's degree preferred
- 2+ years in customer service or retail experience is preferred but not required. Experience in luxury fashion is a plus.
Skills: - Strong verbal and written communication abilities
- Excellent problem-solving skills and a proactive approach to customer service challenges.
- Self-motivated, detail/results oriented and well organized with a strong sense of urgency
- Acute attention-to-detail and emphasis on accuracy while maintaining high standards in every task
- Adept at multi-tasking and managing time efficiently in a fast-paced environment
- Managing continuous daily workflow to ensure orders are processed in a timely manner
- Extremely systems savvy and ability to navigate across platforms efficiently
- Proficiency in Microsoft Office applications and Internet savvy; knowledge of Blue Cherry, Web PDM and Magento Enterprise system a plus
Pay Range: The base pay range for this position is $19.00 - $25.00 hourly. Base pay offered may vary depending on skills, experience, and location.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.