Client and Correspondence Support Specialist

Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Wellness resources

Hours: Monday - Friday, 8:00 AM - 5:00 PM Location: Springfield, MO - In Office

Why Join Parmele Disability Advocates?

"We are passionate about our jobs, knowing that we are making a positive difference every single day."

Parmele Disability Advocates is looking for a Client and Correspondence Support Specialist to join our dedicated team. This full-time, in office role is perfect for someone who excels in both client interaction and administrative support, and is passionate about making a meaningful impact in the lives of others.

As a key member of our team, you will be the bridge between clients and our internal operations, managing communications with the Social Security Administration (SSA), assisting clients with inquiries, and handling vital documentation that supports our clients' disability claims.

Key Responsibilities:

Act as a liaison between clients and the Social Security Administration (SSA)

Respond to client inquiries with professionalism, empathy, and efficiency

Collect and accurately document, and manage case-related information

Open, sort, and distribute incoming and outgoing mail

Scan and upload documents to our client management system

Track deadlines and prepare client correspondence

Perform general administrative support as needed

What We're Looking For:

Strong communication and interpersonal skills

Previous experience in customer service or administrative roles

High attention to detail and ability to meet deadlines

Comfortable managing multiple tasks independently

Team-oriented with a proactive, problem-solving attitude

Demonstrates integrity, reliability, and excellent organizational skills

About Parmele Disability Advocates: At Parmele Disability Advocates, we combine our expertise in disability law with a compassionate, client-centered approach. With offices across Missouri, Kansas, Illinois, and Oklahoma, we take pride in providing meaningful legal representation to those in need.