Role: Client Advisor
Reporting to: Assistant Store Manager or Store Director
Position Overview
As a Client Advisor at BVLGARI, you will deliver a world-class luxury experience, building lasting client relationships while achieving sales targets. Your expertise in storytelling, product knowledge, and client engagement will embody the brand's heritage.
Key Responsibilities
Client Experience & Sales
- Deliver a seamless, personalized luxury experience, ensuring that every client interaction is memorable.
- Master the BVLGARI Selling Ceremony, tailoring the approach to each client's needs, lifestyle, and motivations.
- Convey the passion, heritage, and values of BVLGARI, fostering deep client connections and brand loyalty.
- Proactively achieved and exceeded sales targets, contributing to individual and boutique goals.
- Drive high-end sales by curating premium, exclusive experiences for top-tier clients.
Client Relationship Management
- Build and maintain long-term relationships with new and existing clients, becoming their trusted advisor.
- Expand and nurture a strong client portfolio through strategic outreach, referrals, and personalized follow-ups.
- Utilized CRM tools and data-driven insights to engage, track, and retain clientele.
- Serve as a BVLGARI brand ambassador at private client events, in-store activations, and high-profile engagements.
Boutique Operations
- Uphold brand standards by ensuring a pristine, welcoming, and luxurious boutique environment.
- Participated in inventory control, visual merchandising, and product replenishment.
- Support boutique opening and closing procedures, ensuring daily readiness.
- Assist with special projects, high-profile client requests, and operational needs.
Your Profile
- Proven success in luxury retail, with a strong record of meeting and exceeding sales targets.
- Expertise in engaging high-net-worth clients and executing sophisticated sales interactions.
- Fluency in luxury storytelling-passionate about craftsmanship, design, and brand heritage.
- Exceptional interpersonal skills-confident, engaging, and adaptable to a diverse clientele.
- Proactive, self-motivated, and results-driven, with an entrepreneurial spirit.
- Tech-savvy, proficient in CRM software and digital clienteling tools.
- Multilingual skills are a plus to cater to an international clientele passionate about luxury craftsmanship and brand storytelling.
- Self-motivated, results-driven, and proactive.
- Tech-savvy, with CRM and digital clienteling proficiency.
- Being Multilingual is a plus when serving a global clientele.
What We Offer
- BVLGARI offers a competitive compensation package that includes:
- Base salary + performance-based commission and more
- Comprehensive benefits: medical, financial, and paid time off, including 401(k) eligibility
- Exclusive employee perks, including luxury product discounts and training opportunities
BVLGARI is an equal-opportunity employer and celebrates diversity in the workplace.
For Internal Candidates
We are excited to see LVMH talents exploring opportunities within BVLGARI. If you are interested in this role, please:
- Contact your direct manager to discuss your career growth.
- Reach out to your HR Business Partner (HRBP) for guidance on the internal mobility process.
We value your dedication to the LVMH family and look forward to supporting your